[1000mp] Sending a message to Yaesu

[Pete Smith]

At 06:40 PM 5/14/02 +0000, you wrote:
>Pete, N4ZR said, among other things:
>
> > There are only three logical reasons I can see for running a backlog in a
> > service operation:
> >
> > 1) lack of service personnel
> > 2) lack of service facilities for them to work in
> > 3) seasonal fluctuations, making staffing for peak demand too expensive.
> >
>There are at least two more:
>4) an inefficient work process flow
>5) an unexpectedly high rate of returns


Perhaps, rather than "logical," I should have said "forgivable."  This 
turnaround problem has been chronic for years at Yaesu, which inclines me 
against thinking it's a particular radio or batch of radios.  The 
technician only spent 3 hours on mine, including 15 minutes on the phone 
with me telling me he couldn't find the things I said were wrong.  That's 3 
hours, out of a month total time at Yaesu USA (shipping time excluded) -- 
I'd call that a REAL process problem!


73, Pete N4ZR

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