[1000mp] Sending a message to Yaesu

[R L Johnson]

I have one question.abt all the repair service being so bad.
Doesn't your dealer warranty it for a period of time and after the
warranty is up doesn't he have a repair shop to have it fixed.. Why all
this hassle with Yaesu..I just take mine back to the Dealer and get it
fixed none of this 8 to 9 weeks stuff

Lo







Gary Shaper wrote:
> 
> Pete, N4ZR said, among other things:
> 
> > There are only three logical reasons I can see for running a backlog in a
> > service operation:
> >
> > 1) lack of service personnel
> > 2) lack of service facilities for them to work in
> > 3) seasonal fluctuations, making staffing for peak demand too expensive.
> >
> There are at least two more:
> 4) an inefficient work process flow
> 5) an unexpectedly high rate of returns
> 
> Several posters have pointed out that radios appear to be stacking up at
> incoming and at shipping, adding a week or more at each end; that supports
> number (4). But this, and all the complaints being voiced about the core
> problems with the radios,  makes (5) seem all the more likely to be the core
> reason for the delays.
> 
> Pressure on an overwhelmed shop to get the backlog down may in turn be one
> factor in the inadequate documentation provided the customer--e.g. the
> handsful of unidentified parts, with no explanation. OTOH, my MP returned
> from the Yaesu shop in 1999 with a similar unidentified handful of parts, so
> that may well be SOP at Yaesu. Perhaps their assumption is that most owners
> do not own a technical manual and could not ID the parts, anyway, which
> would be a poor excuse indeed. I think most people who buy a high-end radio
> want to know exactly what went wrong with it; I certainly do.
> 
> In the case of a persistent design or manufacturing flaw, the manufacturer
> might not want the customer to have information that would expose such a
> condition. A manufacturer who claims no knowledge of a problem well-known to
> and discussed by multiple owners on a reflector like this suggests that very
> thing.
> 
> Several "satisfied" customers have thought it reasonable to point out that
> their units perform as they should. But this is not a political election
> wherein 50.1% "wins." A $2000+ piece of "mature" equipment--something that
> is well past its pilot production days---should go out the door with a very
> high reliability factor. We don't know how the MP's or MkV's score on
> this---and Yaesu is unlikely to tell us---but I think a 95% "good unit" rate
> is pretty poor in such a case. That's a 1 in 20 chance of having to send
> that new radio back to the manufacturer, to languish on his shelf and in his
> lab for a month or more! So I do not think that "mine works....what's the
> problem?" contributes much to this discussion.
> 
> One owner of two MP's mentioned that his radio had been in once and returned
> in 4 to 6 weeks, and described himself as "happy". Such a turnaround, for
> most owners and especially those with only one radio, would be excrutiating.
> And, for those whose radios are out of warranty, the repair cycle appears to
> approach infinity. I would not consider sending my MP--which still exhibits
> the problems it had when sent to Yaesu on warranty three years ago---back to
> their shop, for any reason.
> 
> The fact that so many have contributed to this thread, and the willingness
> of some to make a strong personal, visible and audible protest at a public
> event is of itself a strong indicator that there might be an unusually high
> problem rate with these radios. Lack of satisfactory responses by the
> manufacturer merely pours gasoline on the flames.
> 
> Garry, NI6T
> 
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