[1000mp] Sending a message to Yaesu

[Gary Ferdinand W2CS]

>
> > There are only three logical reasons I can see for running a
> backlog in a
> > service operation:
> >
> > 1) lack of service personnel
> > 2) lack of service facilities for them to work in
> > 3) seasonal fluctuations, making staffing for peak demand too expensive.
> >
> There are at least two more:
> 4) an inefficient work process flow
> 5) an unexpectedly high rate of returns
>

I would add one more:

  6) An overt business decision that the business will not be hurt by cost
saving measures in service operations.  Such a decision of course can cause
#1 and #2, but so could many other things.