[1000mp] Sending a message to Yaesu

[Pete Smith]

At 10:56 AM 5/14/02 -0400, Kenneth D. Grimm, K4XL wrote:

>Unless and until Yaesu gets its act together, I would rather take my
>chances with a new Ten Tec Orion.   An advanced design radio like that
>is likely to have some problems, too.  However, I've always been
>impressed with the quality and speed of Ten Tec service and, at the
>moment, I would rather take my chances with them than Yaesu.

There are only three logical reasons I can see for running a backlog in a 
service operation:

1) lack of service personnel
2) lack of service facilities for them to work in
3) seasonal fluctuations, making staffing for peak demand too expensive.

Number 3 doesn't exist in this case so far as I can tell.  Numbers 1 and 2 
are within Yaesu's power to fix.  My impression, rightly or wrongly, is 
that they have decided we will tolerate these long waits without going 
elsewhere.  They may just get a chance to test that proposition.

A question -- I just got my radio back, together with a list of component 
parts replaced (no part numbers, just values and in one case a transistor 
number), but no description of what was done and what problems were found 
and fixed.  Shouldn't such a description be included?  Is one available if 
I call and harass them?

73, Pete N4ZR

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