[1000mp] Sending a message to Yaesu

[Jim Forsyth]

This is far from being a new problem with Yaesu. I am reminded of many years
ago when my FT736R was making numerous trips to the service department, each
trip taking 6 weeks and that did not include any shipping delays as I lived
close enough to pickup and deliver in person.

Jim, AF6O

----- Original Message -----
From: "Pete Smith" <n4zr@contesting.com>
To: <1000mp@mailman.qth.net>
Sent: Tuesday, May 14, 2002 8:14 AM
Subject: Re: [1000mp] Sending a message to Yaesu


> At 10:56 AM 5/14/02 -0400, Kenneth D. Grimm, K4XL wrote:
>
> >Unless and until Yaesu gets its act together, I would rather take my
> >chances with a new Ten Tec Orion.   An advanced design radio like that
> >is likely to have some problems, too.  However, I've always been
> >impressed with the quality and speed of Ten Tec service and, at the
> >moment, I would rather take my chances with them than Yaesu.
>
> There are only three logical reasons I can see for running a backlog in a
> service operation:
>
> 1) lack of service personnel
> 2) lack of service facilities for them to work in
> 3) seasonal fluctuations, making staffing for peak demand too expensive.
>
> Number 3 doesn't exist in this case so far as I can tell.  Numbers 1 and 2
> are within Yaesu's power to fix.  My impression, rightly or wrongly, is
> that they have decided we will tolerate these long waits without going
> elsewhere.  They may just get a chance to test that proposition.
>
> A question -- I just got my radio back, together with a list of component
> parts replaced (no part numbers, just values and in one case a transistor
> number), but no description of what was done and what problems were found
> and fixed.  Shouldn't such a description be included?  Is one available if
> I call and harass them?
>
> 73, Pete N4ZR
>
> Check out the World HF
> Contest Station Database at
> www.pvrc.org
>
>
>
>
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