[1000mp] Sending a message to Yaesu

Mon, 13 May 2002 17:59:39 -0700

Great idea!

But those - like me - who are perfectly satisfied with their 1000MPs 
should say so at the same time.

de/smitty/w6cs

>Great idea, hopefully they read it, unlike their U.S. email.
>
>
>
>
>-----Original Message-----
>From: Simon, James H.
>To: [email protected]
>Sent: 5/13/2002 4:57 PM
>Subject: [1000mp] Sending a message to Yaesu
>
>FWIW, I just sent a strongly worded email to Vertex in Tokyo suggesting
>to
>them that they need to give some immediate attention to their QC
>problems
>(referreing specifically to the FT-1000MP Mark V), and also to the
>problems
>with respect to the breakdown in the servicing process in California,
>lest
>Yaesu suffer some serious erosion of their competitive position in the
>U.S.
>
>My Mark 5 developed relay problems after only a few months, and I was
>dismayed to learn from the service center in California last week that
>it
>would be at least 4-6 weeks for warranty service (which probably means a
>lot
>longer if that is what they are stating publicly). I suggested to Vertex
>that given the quality problems with the Mark V, it was incumbent upon
>them
>to at least provide prompt warranty service to satisfy their obligations
>to
>their many disappointed customers.
>
>I went directly to Tokyo with my concerns because I though that might
>have
>more impact, but maybe it's just wishful thinking...
>
>>  Jim Simon  W1YY/7
>>
>>
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