[1000mp] Sending a message to Yaesu

Mon, 13 May 2002 19:23:35 -0500

Great idea, hopefully they read it, unlike their U.S. email.

-----Original Message-----
From: Simon, James H.
To: [email protected]
Sent: 5/13/2002 4:57 PM
Subject: [1000mp] Sending a message to Yaesu

FWIW, I just sent a strongly worded email to Vertex in Tokyo suggesting
to
them that they need to give some immediate attention to their QC
problems
(referreing specifically to the FT-1000MP Mark V), and also to the
problems
with respect to the breakdown in the servicing process in California,
lest
Yaesu suffer some serious erosion of their competitive position in the
U.S.

My Mark 5 developed relay problems after only a few months, and I was
dismayed to learn from the service center in California last week that
it
would be at least 4-6 weeks for warranty service (which probably means a
lot
longer if that is what they are stating publicly). I suggested to Vertex
that given the quality problems with the Mark V, it was incumbent upon
them
to at least provide prompt warranty service to satisfy their obligations
to
their many disappointed customers. 

I went directly to Tokyo with my concerns because I though that might
have
more impact, but maybe it's just wishful thinking...

> Jim Simon  W1YY/7
> 
> 
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