[1000mp] Sending a message to Yaesu

[Norm, W3IZ]

Many years ago I had a repeated problem with my Icom 271-H and the service
center personel.  After I sent a letter to the president of Icom the problem
was permanantly fixed and the attitude of the service center was much more
pleasant.  It pays to go to the top when you don't get satisfaction from the
front line.
73,
Norm, W3IZ

----- Original Message -----
From: "Simon, James H." <jsimon@GrahamDunn.com>
To: <1000mp@mailman.qth.net>
Sent: Monday, May 13, 2002 5:57 PM
Subject: [1000mp] Sending a message to Yaesu


> FWIW, I just sent a strongly worded email to Vertex in Tokyo suggesting to
> them that they need to give some immediate attention to their QC problems
> (referreing specifically to the FT-1000MP Mark V), and also to the
problems
> with respect to the breakdown in the servicing process in California, lest
> Yaesu suffer some serious erosion of their competitive position in the
U.S.
>
> My Mark 5 developed relay problems after only a few months, and I was
> dismayed to learn from the service center in California last week that it
> would be at least 4-6 weeks for warranty service (which probably means a
lot
> longer if that is what they are stating publicly). I suggested to Vertex
> that given the quality problems with the Mark V, it was incumbent upon
them
> to at least provide prompt warranty service to satisfy their obligations
to
> their many disappointed customers.
>
> I went directly to Tokyo with my concerns because I though that might have
> more impact, but maybe it's just wishful thinking...
>
> > Jim Simon  W1YY/7
> >
> >
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