[1000mp] Sending a message to Yaesu

Mon, 13 May 2002 17:02:20 -0700

Yes it does.

I had similar situation with HP. It was in the mid 70th.
I wrote to Bill Hewlett directly.
The problem was corrected within a few weeks.
Yes it pays to go to the top.

Good luck,

Mort,  KB6BSN
----- Original Message -----
From: "Norm, W3IZ" <[email protected]>
To: <[email protected]>
Sent: Monday, May 13, 2002 3:30 PM
Subject: Re: [1000mp] Sending a message to Yaesu

> Many years ago I had a repeated problem with my Icom 271-H and the service
> center personel.  After I sent a letter to the president of Icom the
problem
> was permanantly fixed and the attitude of the service center was much more
> pleasant.  It pays to go to the top when you don't get satisfaction from
the
> front line.
> 73,
> Norm, W3IZ
>
> ----- Original Message -----
> From: "Simon, James H." <[email protected]>
> To: <[email protected]>
> Sent: Monday, May 13, 2002 5:57 PM
> Subject: [1000mp] Sending a message to Yaesu
>
>
> > FWIW, I just sent a strongly worded email to Vertex in Tokyo suggesting
to
> > them that they need to give some immediate attention to their QC
problems
> > (referreing specifically to the FT-1000MP Mark V), and also to the
> problems
> > with respect to the breakdown in the servicing process in California,
lest
> > Yaesu suffer some serious erosion of their competitive position in the
> U.S.
> >
> > My Mark 5 developed relay problems after only a few months, and I was
> > dismayed to learn from the service center in California last week that
it
> > would be at least 4-6 weeks for warranty service (which probably means a
> lot
> > longer if that is what they are stating publicly). I suggested to Vertex
> > that given the quality problems with the Mark V, it was incumbent upon
> them
> > to at least provide prompt warranty service to satisfy their obligations
> to
> > their many disappointed customers.
> >
> > I went directly to Tokyo with my concerns because I though that might
have
> > more impact, but maybe it's just wishful thinking...
> >
> > > Jim Simon  W1YY/7
> > >
> > >
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> >
> >
> >
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