[1000mp] Customer service

[NORM FUSARO]

You did not run it high enough up the ladder.  A week past the anniversary
date is too close that they should cover that.  I had a problem with Icom
271H once and took it all the way up to the president of the company and he
got it fixed for me.  That radio is still running FB today although I don't
own it anymore.  BTW I have only had two Icom radios in my life; 751A &
271H.
The squeaky wheel gets the grease.
73
Norm, W3IZ
>  A year and a week---and it was not do to anything you did? That is COLD!
since they were guessing and could not guarantee the fix, I expected
> to be treated as if still under warranty if it recurred.
>
> Fat chance.
>
> I recently sent an email to Chip, asking him what Yaesu would do about
this.
> I have received no reply. I guess he is a busy guy...:-(
> > exactly one week after the one year warranty expired!  I sent it back to
> > Yaesu and they charged me about $100 to repair it, plus the
> > shipping charges
> > both ways!  It's been almost a year since the repair and no
> > problems so far.
> > 73,
> > Stan - N2FMI
> >
> >
> >
>
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