[1000mp] Mark V Failure - Warranty repair - a twist

[James Hall]

Greg:

This is true.  John Lynn at Yaesu (apparently recently moved up) is 
really going to bat for those who have had their radios repaired 3 and 4 
times.  I talked to him about 10 days ago on a Mark V that had failed 
for the fourth time.  I received the replacement via Texas Towers 
yesterday - brand new.  Apparently the old rule - 3 strikes, you're 
out - now holds true.

Jamie
WB4YDL


On Saturday, July 27, 2002, at 08:28 AM, Greg Clark wrote:

> A few weeks ago I reported the failure of my Mark V, main receiver was
> dead on all bands as was the transmitter.  The sub-receiver worked on a
> few bands.  The radio was purchased new last December.
>
> I sent the radio to Yaesu 7/9, it was received at 7/12.  It was assigned
> to a tech (Andy Ormonde) on 7/15.  The radio was not then touched until
> 7/24.  I called on 7/24 and talked to a tech who physically walked over
> to the bench to inquire about my radio since there had been nothing
> placed in the computer on it's repair status.  This tech said he would
> make sure info was placed in the system on the night of the 24th as the
> tech stated he should have it diagnosed that day.
>
> On 7/25 I called and spoke to another CSR who gave me this status from
> the system "Filters have been removed from radio. Radio to be replaced
> through sales".
>
> I had him read it again and he even emailed me.
>
> Looks like I'm getting a new radio.  No reason given.
>
> I'll keep you posted on further developments.
>
> Greg
> K9IG
>
>
>
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