[1000mp] Warranty Service -- my experience

Fri, 26 Apr 2002 12:20:47 -0500

Hello:

I have to echo the comments here.  I have a Mark V that I received in Sept.
2001.  It is now back at their shop for the THIRD time.  They logged it in
on April 19th and it has yet to be assigned a tech.  I just got off the
phone with the afore mentioned young lady - yep, got a chip on her
shoulder - big time !  I may not be seeing this rig for 6 weeks - even at
the priority status of 're-service'. I'm pretty fed up with it all - I love
the radio when it works.  This time the HI SWR warning came on with no
warning.  I checked it with a dummy load and it was still there - nothing
left to do but send it back.  I have a FT-8500 that lost the LCD backlight -
I would love to know where ELSE to send it for non-warranty repair.  If I
send it to Yaesu, it will be like sending it into a black hole !  For me,
I'm going to give the Ten-tec Orion and the Pro II hard looks after Dayton -
and then decide whether to sell the Mark V after I receive it.

Jamie
WB4YDL

-----Original Message-----
From: [email protected]
[mailto:[email protected]]On Behalf Of bill thomas
Sent: Friday, April 26, 2002 9:27 AM
To: [email protected]
Subject: Re: [1000mp] Warranty Service -- my experience

I was told that if not under warranty that repair turnaround was at least 8
weeks.  I just talked to them last week about my MP.  I have a an
intermittent with the DSP which I believe to be is the 66.666 crystal.  I
decided to order one and fix it myself.  I called them a week after the
order and it had still not gone out though they showed it in stock.  So you
can't get parts either.  The last time I sent my MP in was about 18 months
ago.  It had a bad BPF and the turnaround was 9 weeks and only then because
I called them and hounded them about it.  I like my MP, but if ICOM had an
equivilent, I would have an ICOM.  My experience with their repair
department has always been great and no more than 2 weeks.

Bill [email protected]

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