[1000mp] Warranty Service -- a report from the front

Sat, 27 Apr 2002 01:59:11 -0400

That new Ten-Tec Rig is looking better and better...

On Fri, 26 Apr 2002 09:07:51 -0400 "Robert Shohet" <[email protected]>
writes:
> > Hi Bob -- It *is* a strange operation, considering how important 
> MPs and
> > Mark 5s, and service in general,  are to their reputation.
> 
> Andy identified  himself as Service Center Supervisor (a supervisor 
> or the
> supervisor, who
> > knows?) in a recent e-mail, but he doesn't strike me as much of a
> > grown-up.
> 
> He isn't!  He doesn't return phone calls and I have found that 
> whatever he
> says often turns out NOT to be accurate as far as service times, 
> pricing,
> etc.  HOWEVER, once you do get him on the phone he IS helpful at 
> diagnosing
> problems and suggesting solutions.
> 
> I've always had pleasant and informative dealings with Jerry
> > Darby,
> 
> So were mine until the finger-pointing episode.
> 
> while my dealings with Chip Margelli have been indifferent to
> > unresponsive.
> 
> Good description!
> 
> I don't know who John Lynn is or where he fits -- do you?
> 
> I don't what Andy or Jerry's title is,  but John is the guy who 
> tells people
> what to do and John IS responsive - John is the head of the service 
> dept.
> My experiences with him are that he DOES return phone calls, he 
> DOES
> follow-up and he generally does what he says he is going to do.
> 
> He is quite busy but he really does seem to try to be responsive and 
> to help
> get things done.
> 
> Good luck!
> 
> 73
> 
> Bob KQ2M
> 
> 
> > I'm going to give this current thing a week and then call them 
> again.
> I'll
> > keep Lynn's extension in mind in case the front door proves 
> equally
> > frustrating next time...
> >
> > 73, Pete N4ZR
> >
> > Check out the World HF
> > Contest Station Database at
> > www.pvrc.org
> >
> >
> >
> >
> > _______________________________________________
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