[Yaesu] Yaesu Repair Facility at Cypress, CA

[N8NN]

Keith -- Shipping was by UPS ground and took 5 days each way.  Insurance was 
for $4000 total, $2000 each item.  The amplifier is 57 pounds, the power 
supply is 47 pounds.

The shipping cost was $139.92 from West Virginia to California and $134.21 
back.

My complaint about the cost is because the amplifier was not working when 
returned to me.

At this rate, a few more trips out there and I will have paid the cost of a 
new amplifier!

Bert, N8NN

Shipping out = $139.92
Parts = $0.93
Labor = $245
Shipping back = $134.21
TOTAL = $520.06




----- Original Message ----- 
From: "Keith Dutson" <kdutson at sbcglobal.net>
To: <Yaesu at mailman.qth.net>
Sent: Monday, October 16, 2006 9:13 PM
Subject: RE: [Yaesu] Yaesu Repair Facility at Cypress, CA


> My FTdx9000D cost $83 to ship to Yaesu from Houston and this included
> $12,000 insurance.  Why did your shipping cost so much?
>
> 73, Keith NM5G
>
> -----Original Message-----
> From: yaesu-bounces at mailman.qth.net [mailto:yaesu-bounces at mailman.qth.net]
> On Behalf Of N8NN
> Sent: Monday, October 16, 2006 7:50 PM
> To: Yaesu at mailman.qth.net
> Subject: [Yaesu] Yaesu Repair Facility at Cypress, CA
>
> Can someone help me with the Yaesu repair facility?  Who is the manager I
> should speak with about getting my Quadra amplifier repaired.
>
> I shipped my Quarda amplifier and power supply to Yaesu after it failed to
> turn on.  It gave no failure symptoms before failing to turn on.  I am the
> original owner and it has never failed before.
>
> Yaesu replaced one $0.93 resistor and charged me $245 labor.  I paid 
> $274.13
> for shipping out and back, for a total repair bill of $520.06.
>
> When it arrived back the amplifier did not work.  The Quadra will turn on,
> but will not pass the self test.  The failure message is #1005 Excessive 
> PA
> DC Voltage.
>
> Yaesu charged me $70 (one hour) to check out the amplifier and power 
> supply
> together before shipping them back to me.
>
> Any suggestions would be appreciated.
>
> Bert, N8NN
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