[Yaesu] Service Assistance

[Fred Wittman]

Hi All,

I'm glad someone else registered this complaint besides me. ( I didn't want
to be the "original whiner".) I've never had an unanswered call, but my
dealings with their customer service have been bad enough to make me
consider never owning anything by Yaesu again, and you all know that must be
pretty BAD.  I needed a component last November, the website gave me the
wrong number, the parts person shipped me another number still (also wrong),
and two months after I returned it (at my expense), they hadn't yet credited
my Visa card.  Each time I called to straighten this out, I was put on hold
for twenty minutes or so, and this is no toll-free number!  Fortunately
Yaesu's products don't need much product support, but God help you if they
do! This is how a company loses customers.

Fred Wittman  -  KG6NYK
----- Original Message -----
From: "Roger Huntley" <huntleyr@huntleypascoe.com>
To: <yaesu@mailman.qth.net>
Sent: Thursday, February 13, 2003 1:56 PM
Subject: [Yaesu] Service Assistance


> Has anyone else had a problem getting the Yaesu maintenance repair
telephone
> number listed on the web site to answer?  I have been calling the
> 714-827-7600 number listed without any luck getting anyone to answer the
> telephone.
>
> Is there any other service agencies that perform warranty work on a
> FT1000MP-Field?
>
> Thanks for your help,
>
> Roger, W7VV
>
>
> Moderator: Ray Brown, KB�STN
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