[Yaesu] Help re problems with Yaesu customer service dept

Sun, 15 Sep 2002 22:11:58 -0400

Hi Fern,

You said you sent an email to 'Chip'.  Who's Chip ?

Sending email to an individual at a company is fraught with peril.  The
person may:
a) have left the company
b) be on vacation
c) be on leave
d) be in a product training class
e) have been promoted
f) have 1200 emails in their in-box
g) have hit the big lottery jackpot and is not coming in anymore...

You may get better service overall by using the standard contacts for Yaesu
(actually Vertex Standard) on their web site:
http://www.yaesu.com/amateur/techsupport.html

The rather impersonal sounding email addresses go to a staff that will fill
in for each other for any of the above reasons...

73
Frank

 ._._.
----- Original Message -----
From: "Fern Rivard" <[email protected]>
To: <[email protected]>
Sent: Sunday, September 15, 2002 10:07 PM
Subject: [Yaesu] Help re problems with Yaesu customer service dept

> Can anyone please help with being able to contact someone at Yaesu
regarding
> getting proper information regarding servicing a Yaesu FL-7000 amplifier.
I
> have sent emails to Chip without even getting as much as a confirmation or
> reply of any sort!! Sounds like very poor customer service department and
> hopefully I will hear from them  shortlyh or next time I will have to
think
> twice before purchasing any of their products.
>     Best of 73's from Fern VE7GZ
>
>
>
> Moderator: Ray Brown, KB�STN
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