[TrunkCom] Technical Knowledge

Tue, 08 Jan 2002 15:54:33 -0600

That district manager is probably no longer in that position. Most of
them welcome someone with knowledge.

Kevin Gallagher wrote:
> 
> I'll skip a lot of details but in 1984 I wanted to take a part-time job at Radio
> Shack.
> Had bought a house that year and at Christmas time money was tight. Interviewed
> with the store and an area manager and both were upbeat and wanted to hire me.
> I have a degree and full time career in a high tech field, and knew their products.
> 
> I had to travel 25 miles to interview with the regional manager. He rejected
> me because of my technical background. All of what I saw as an advantage
> he saw as a disadvantage. "The problem with you technical guys ...."
> 
> The bottom line was he wanted salespeople. Technical guys get caught up in
> discussions with customers, he wanted someone that could sell!
> 
> Didn't get the job, never held a grudge, continued to be a customer.
> 
> Kevin
> 
> Marcel wrote:
> 
> > So when do you start at Radio Shack?
> >
> > Your wife is in the small minority of sales persons who have a electronic
> > background. In a 2000 report from the Yankee Group ( http://www.yankeegroup.com )
> > they found only 18% of Radio Shack sales employees had any formal electronics
> > training and only 2% held a  degree in a related field.
> >
> > Larry Williams wrote:
> >
> > > SJ wrote:
> > > >
> > > >  It's hard to be impressed with the knowledge of RS employees sometimes. You
> > > > would think they would require some minor technical knowledge.
> > > >
> > > In defense of "RS employees", SOME actually know of what they speak.
> > > However, most are minimum wage employees who don't give a damn about the
> > > customer.  Some think they know of what they speak but know absolutely
> > > nothing.  My wife has worked there for 12 years and believe me, I keep
> > > her informed of technology. If she has a customer ask her a question she
> > > doesn't know the answer to, she will call me long distance, different
> > > state, and sometimes put the customer on to talk to me. When she started
> > > there, we had a hour ride each way to work. I gave her electronics
> > > classes everyday.  If she had a new question, she would save it for the
> > > ride home.  Therefore, when one of the men she works with tells the
> > > customer something she knows is wrong, she gets all bent out of shape,
> > > but unfortunatly, sometimes it is hard to straighten them out in front
> > > of the customer.  By the way, they require merchandise to be returned or
> > > refunded within 30 days of purchase, not 11 months.
> > >
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