[TrunkCom] Technical Knowledge

Mon, 07 Jan 2002 21:42:55 -0600

Believe it or not, they are required to pass certification test on each
area of equipment. TV, stereo, auto electronics, satellite, etc. in
order to keep their job. If they don't pass enough tests soon enough,
they can be dismissed. However, they don't get too intense in the
training.  What is worst is when the salesperson doesn't have the guts
to admit they don't know the answer to the question.

Marcel wrote:
> 
> So when do you start at Radio Shack?
> 
> Your wife is in the small minority of sales persons who have a electronic
> background. In a 2000 report from the Yankee Group ( http://www.yankeegroup.com )
> they found only 18% of Radio Shack sales employees had any formal electronics
> training and only 2% held a  degree in a related field.
> 
> Larry Williams wrote:
> 
> > SJ wrote:
> > >
> > >  It's hard to be impressed with the knowledge of RS employees sometimes. You
> > > would think they would require some minor technical knowledge.
> > >
> > In defense of "RS employees", SOME actually know of what they speak.
> > However, most are minimum wage employees who don't give a damn about the
> > customer.  Some think they know of what they speak but know absolutely
> > nothing.  My wife has worked there for 12 years and believe me, I keep
> > her informed of technology. If she has a customer ask her a question she
> > doesn't know the answer to, she will call me long distance, different
> > state, and sometimes put the customer on to talk to me. When she started
> > there, we had a hour ride each way to work. I gave her electronics
> > classes everyday.  If she had a new question, she would save it for the
> > ride home.  Therefore, when one of the men she works with tells the
> > customer something she knows is wrong, she gets all bent out of shape,
> > but unfortunatly, sometimes it is hard to straighten them out in front
> > of the customer.  By the way, they require merchandise to be returned or
> > refunded within 30 days of purchase, not 11 months.
> >
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> 
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