[TrunkCom] Technical Knowledge

[Marcel]

So when do you start at Radio Shack?

Your wife is in the small minority of sales persons who have a electronic
background. In a 2000 report from the Yankee Group ( http://www.yankeegroup.com )
they found only 18% of Radio Shack sales employees had any formal electronics
training and only 2% held a  degree in a related field.

Larry Williams wrote:

> SJ wrote:
> >
> >  It's hard to be impressed with the knowledge of RS employees sometimes. You
> > would think they would require some minor technical knowledge.
> >
> In defense of "RS employees", SOME actually know of what they speak.
> However, most are minimum wage employees who don't give a damn about the
> customer.  Some think they know of what they speak but know absolutely
> nothing.  My wife has worked there for 12 years and believe me, I keep
> her informed of technology. If she has a customer ask her a question she
> doesn't know the answer to, she will call me long distance, different
> state, and sometimes put the customer on to talk to me. When she started
> there, we had a hour ride each way to work. I gave her electronics
> classes everyday.  If she had a new question, she would save it for the
> ride home.  Therefore, when one of the men she works with tells the
> customer something she knows is wrong, she gets all bent out of shape,
> but unfortunatly, sometimes it is hard to straighten them out in front
> of the customer.  By the way, they require merchandise to be returned or
> refunded within 30 days of purchase, not 11 months.
>
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