[TheForge] Evolution Rage

[Bob Ehrenberger]

I'm sure that if you work with the retailer you could get them to exchange a 
near new tool and then they work with DeWalt on the back side. The last 
thing they want is to get a bad rep among the tradesmen. My son-in-law is a 
contractor and is always taking stuff back to Menards, they always take it. 
I don't know if Menards eats the loss because he is a high volume customer 
or they have the pull to get replacements from the manufacturer because of 
their size.

Robert Ehrenberger
Shelbyville, Mo.
eforge at centurytel.net



----- Original Message ----- 
From: "Bruce Freeman" <freemab222 at gmail.com>
To: "Bob Ehrenberger" <eforge at centurytel.net>; "Blacksmithing List Sponsored 
by ABANA" <theforge at mailman.qth.net>
Sent: Friday, April 10, 2009 1:46 PM
Subject: Re: [TheForge] Evolution Rage


That may be DeWalt's policy, but it won't fly in some states.  Check
your state's laws.

Many states have an "implicit warranty" provision, that basically says
that if you purchase an item sold to do a job, it should be able to do
that job.  If the screwdriver shank spins in the handle so it can't
turn screws, that's a violation of implicit warranty.

If in doubt, assume the manufacturer or retailer will work to make
things right, and seek a fix.

On Thu, Apr 9, 2009 at 12:35 PM, Bob Ehrenberger <eforge at centurytel.net> 
wrote:
> Speaking of warrantee problems. I have a friend that just discovered that
> DeWalt starts counting from the manufacture date stamped on the tool, not
> the date of purchase. He was lucky that his tool was still under 
> warrantee,
> but if you get something from a store where it has sat in the back room 
> for
> a while it may be out of warrantee before you even walk out the door with
> it.
>
> Robert Ehrenberger
> Shelbyville, Mo.
> eforge at centurytel.net
>


-- 
Bruce
NJ

The total lack of evidence is the surest sign that the conspiracy is 
working.



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