[Test-Equipment] HP 6632B part needed

[George Richardson]

I have  a Tek 1230 logic anaylzer tyhat I bought new, with a service 
contract that was supposed to cover everything, probes, mainframe, the 
works. 4 months after purchase, the power supply packs it in. 6 months 
after purchase, one of the probes does. 9 months after purchase, the 
power supply packs it in again.

Then they tell me that the power supply and probes are no longer covered 
under the service contract and I'll have to pay for the power supply 
repair. I demanded a refund on the service contract ($500). They 
refused. I told the customer service person that I would never again buy 
a new Tektronix instrument.  When 1 year was up they actually called me 
about renewing that contract. Boy, did I read them the riot act.

I've never bought Tek new since then. Used is another matter. I don't 
expect to deal with Tek on an obsolete product.

George Richardson
1957 Triumph TR3 - TS15559L http://www.key-men.com/triumph
1975 Triumph TR6 - Undergoing restoration    
1972 Triumph Stag - Daily Driver
Key Men: Keys for Classics - http://www.key-men.com



John Miles wrote:

>Heh, should have bought a Tektronix scope.  Their power transformers NEVER
>fail.  They were even guaranteed for the life of the instrument!
>
>(What's that?  A lot of those Tek power transformers actually did fail due
>to insulation defects?  And the company renounced the lifetime warranty?
>Everything made by God or man will eventually fail, you say?  Heresy.  Say
>it ain't so!)
>
>-- john, KE5FX
>
>
>  
>
>>Geoff.....Yep, I have a suggestion.....Buy another brand power supply and
>>quit buying HP, or Agilent stuff.  I had an HP scope some years ago that
>>developed a bad power transformer.  Their fix??...........a new scope for
>>$1900.00.  That was the last piece of HP or Agilent I have ever owned.
>>Larry W9HTK, 35 years in the two-way business (owner) and 51 years in ham
>>radio, and 3 years with HP equipment.
>>
>>
>>    
>>
>
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