[SOC] Symantec arrogance

[Art]

Bill Cunningham wrote:
What I do every year is go to eBay and buy a 'New' Systemworks for $10. 
Much less than their
upgrades (which only cover the Virus part). There are many suppliers who 
sell NEW in the box
for $10. I've never paid more and have been doing that since 2000.  
Symantec is kinda like
calling SOC headquarters. 26 levels of menus with the 13th being, "For 
English Press 1", ect.
73 es CU in the SOC Sprint...
Art  W6KY    SOC#610 (Newbie Class)


>Symantec makes great products, but their treatment of customers sucks and
>their arrogance approaches that of  Micro$soft.
>
>I've been trying to renew/upgrade virus protection for over a month, finally
>succeeding well after service had expired. The package came bundled with
>laptop a year ago and did not identify any product key.   You can't move
>forward in any renewal process unless you have the previous product key and
>you can't communicate with them without an account ID.  There is no "contact
>us," only a "feedback" button which  leads to a form that demands the
>account ID before submission.  Their radio button for renewal assistance is
>404.  Plenty of adds to buy their 2005 product as a new start (more $) and
>everything circles back to these adds.  Not sure how I finally succeeded,
>but banged away at their web site long enough to generate an account ID and
>that open up a page  where finally found a mislabled jump that got me
>somewhere useful.   Worst case of "You can't get there from here" I've ever
>seen.
>
>
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