[SixClub] AOL USERS PLEASE NOTE

[Jerry - W9FS]

Please don't mark messages from the qsl.net servers as spam. It is
causing system admin a lot of trouble. Here are the details of the trouble:

Over the last year or so our system has been periodically blocked from
sending mail into the AOL system. A month ago, I finally made arrangements
with them to be white listed and put an end to this once and for all. To be
white listed by them I had to agree to receive any and all complaints logged
by their users about mail being sent from our system (we don't send spam, no
problem).

While this seemed easy, I found that AOL provides their users a button on
their interface that says something to the effect that "this message is
spam", and when they highlight a message and push it, we get a "complaint"
logged against us and mailed to us. No one at AOL reads this stuff, but they
keep track of them and after we reach a certain percentage of the mail we
send vs how many complaints we get, they block our entire system. I've also
found that the spam button is next to the delete button, and a clueless user
MIGHT use it to delete messages. Here in lies the problem.

I am getting plenty of these "complaints" and since AOL does not tell me who
is complaining (apparently a privacy issue), it's near impossible to find
out who they are and remove them from the system.

So, I'm asking all list owners to post a message to all of your lists
reminding AOL people not to use the "spam" button as a delete button and if
they are subscribed to your list and don't want to be, help them get off the
list so we don't get blacklisted by AOL.

Thanks for your help. If you have any questions about this, let me know.



Regards,
The SIX METER WORLD WIDE CLUB team
Jerry Daugherty  W9FS
Six Club Director, SC# 66
EN61  South Bend, IN.