[Scan-DC] DC OUC featured in Washingtonian

[Alan Henney]

EMERGENCY DISSERVICE: INSIDE DC’S DYSFUNCTIONAL 911 SYSTEM

Dropped calls. Wrong addresses. Late-arriving help. The District’s
embattled emergency-response agency is arguably broken—so much so that DC
Fire and EMS has created a shadow dispatch operation to correct its
sometimes tragic mistakes. Can things be fixed?

https://www.washingtonian.com/2024/08/08/emergency-disservice-inside-dcs-dysfunctional-911-system/