[Scan-DC] Montgomery County Currently Hiring 9-1-1 Call Specialists

[Alan Henney]

Montgomery County Currently Hiring 9-1-1 Call Specialists
https://www.mymcmedia.org/montgomery-county-currently-hiring-9-1-1-call-specialists/

DECEMBER 10, 2019 | BY MICHELLE QUEEN

MONTGOMERY COUNTY CURRENTLY HIRING 9-1-1 CALL SPECIALISTS

County Accepting Applications Through Feb. 3, 2020
Montgomery County currently has openings for 9-1-1 call taker/dispatchers
in the County’s Emergency Communication Center (ECC). Applications may be
submitted online from now through Feb. 3, 2020, here.

The ECC is responsible for all 9-1-1 calls placed in the County. The Public
Safety Emergency Communications Specialist (Emergency Call
Taker/Dispatcher) obtains location and other pertinent details from the
caller to make the initial determination of the level and type of service
needed when processing emergency calls for service. This is a challenging
and rewarding career that provides a vital service to the community. Major
duties include answering 9-1-1 emergency calls, and dispatching police
officers and/or fire rescue personnel to respond to calls using modern
computer based Public Safety Communication Systems.

Job seekers must have a high school diploma and one year of work experience
that involved the public. Applicants must have the ability to:

Successfully complete a one year on-the-job training program.
Obtain emergency call taking certifications.
Demonstrate strong communication and customer service skills.
Demonstrate attention to detail.
Multi-task in a fast paced environment.
Perform duties under electronic monitoring to include the recording of all
telephone conversations and radio transmissions.
Perform work assignments in a 24/7 work environment to include holidays,
weekends and shifts during days, evenings or midnights.
Accept short notice/ same day schedule changes and work mandatory overtime.
Contain emotions, remain calm, respectful, and professional with
challenging callers.
All applicants go through the department’s selection process, which begins
with the initial online application. The process includes a computerized
exam, an appraisal interview, background investigation, medical and
psychological examinations, and a chance to observe at the ECC. A brochure
is available, here.

Learn more about the ECC and the role of Communication Specialist in this
short video: