[Scan-DC] Fw: Letter Composed to the CEO of United Airlines

[Dewey3]

Buried within the letter: "if the request had been made to keep it turned
off".

Dewey
On Mar 31, 2016 01:12, "Alan Henney" <alan at henney.com> wrote:

>
>
> From: Earl Suitor
> Sent: Wednesday, March 30, 2016 5:46 PM
> To: alan at henney.com
> Subject: Letter Composed to the CEO of United Airlines
>
> Please see below the text of the letter I just sent to the CEO of United:
> [Please feel free to share]
>
> Mr. Oscar Munoz CEO
> United Airlines Inc.
> Po Box 06649
> Chicago, IL 60606-0649
>
> Dear Mr. Munoz,
>
> First of all let me say I am sorry to hear of your heart surgery. Being a
> healthcare professional myself I hope you do well and feel better soon.
> Please take care.
>
> The reason I write is to bring to your attention a recent incident that
> happened to me and my wife on a flight from Denver [KDEN] to Washington
> Dulles [KIAD] UA-344 March 26th  6:00 PM departure Seat 31A Ticket #
> 0167644820841.
>
> We had arrived at KDEN on a flight from St George Utah. The flight
> attendant saw I had a small ham radio that I always bring in my carry-on
> [so it won’t get lost or broken in the luggage] and asked what it was. I
> told her.  About 5 minutes later she said “Since that is on the never
> permitted list I will have to confiscate it from you and hold it and
> Customer Service will be meeting you at the gate upon arrival at Denver.” I
> complied without question. She showed me in the Hemisphere Magazine on PP
> 90 where it states as such [See enclosed page]. I showed her my FCC Amateur
> radio license for the radio. When we arrived at Denver we were met by
> several “customer service” staff who treated us like criminals, escorting
> us away from the aircraft and other customers [and our friends we had flown
> with]. We were taken into a security area where I was interrogated in a
> hostile manner by United Airlines personnel. I showed them my FCC Amateur
> radio license for the radio as well. No TSA or Denver Police were called or
> involved.  I pointed out to them that this radio has passed through TSA
> check points ~ 8 times on previous trips, it was not disallowed or
> questioned and in fact is not on the TSA list of disallowed items to be in
> an aircraft cabin.
>
> They confiscated  my radio [a YAESU FT-2D value: $549.00] and made me pay
> for shipping it to my home.
>
> I very carefully read the Contract of Carriage and have violated none of
> the stipulations therein.
>
> I wish to point out the following and make a suggestion.
>
> There is no way I, or anyone else could have known about this internal
> United policy before boarding the aircraft, because the United website
> Home>Travel information>Electronic devise policies says radio receivers /
> transmitters are not permitted for use. It says nothing about them being
> prohibited in a carry-on turned off.
>
> Rather than embarrassing me and my wife publicly if the request had been
> made to keep it turned off and in my carry on during the flight that would
> have solved the problem completely.
>
> If a conspicuous disallowed items list was placed at the luggage check-in
> area passengers could then stow these items in their luggage before it
> became a problem. Once the luggage is off to the belly of the plane it is
> inaccessible.
>
> I am not making a monetary claim, BUT, since this has cost me money, and
> caused me embarrassment and time some compensation might be in order. I
> will leave that up to you.
>
>
> Very Truly Yours,
>
>
> Earl C Suitor RT[R]
>
>
>
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