[SADXA] Cox email service fault

[Jerry]

Well the issue appears to be system wide as I know of many in CA who 
have the problem, and a growing bunch in AZ. The problem is folks don't 
know they have it because they get no notice the email has not been 
delivered. The person that is supposed to receive it doesn't even know 
it was sent to them. So no one reports the problem.

Cox tries their best to avoid dealing with problems and works hard at 
finding an answer they can hang their hat on rather then deal with the 
problem. I would guess several within SADXA have the problem but they 
have not stopped to think about not getting an answer from someone they 
emailed, thinking the person just forgot or has not got around to it. So 
it goes unnoticed and unreported.

Cox's comment that they can not think of a reason for that happening 
would indicated they have no intention of looking into it. If they could 
think of a reason I would hope they would have fixed it. I submit the 
problem came about when they fixed the no outgoing mail problem the 
beginning of the month.

A great example of the problem is I have emailed Wes, N6WS, several 
times this month, with various methods and none of the email have gotten 
to him.

So the bottom issue here to the SADXA crowd, on Cox, pay attention to 
this as not all your email is being delivered, you just don't know it.

W6XI

On 3/11/2019 6:55 PM, w7aqk wrote:
> I have felt that I have Cox email issues, but for longer than just 
> since March 1st.  I can't pinpoint any definitive issues with certain 
> systems, except that there are certain things to which I am subscribed 
> that have not been received, even though I have repeatedly gone back 
> to confirm that I am indeed subscribed!  It does not appear to be a 
> matter of things just going to my Junk folder either.  I did call Cox 
> once about it, but they claimed they knew of no reason for the 
> problem, and said the problem must be with the sender.  I doubt it!!!
>
> Dave W7AQK
>
>
>
> -----Original Message----- From: Jerry
> Sent: Monday, March 11, 2019 5:14 PM
> To: SADXA Reflector
> Subject: [SADXA] Cox email service fault
>
> If you are a Cox email customers some of your emails may not be getting
> to where they are supposed to. This seems to be a problem with Cox
> customers who use a client email program to do their email on. I know of
> at least 15 people who are having a problem with their emails not
> getting to some folks but not all. The problem seems to be random as to
> who doesn't get them. When the email does not get delivered there is no
> notice to the sender it didn't get delivered.
>
> The problem is not being addressed by Cox because they say say they sent
> it out, and if yours goes thru via Webmail then its proof its not their
> problem. Checking with the receiving service on one case they assured us
> they did not get it so the problem is not them. So no one is working 
> on it.
>
> So bottom line is if someone is not responding to your email maybe it
> did not get there. Best keep your eyes open for this. It all started
> March 1 when Cox would not take any email because of a system wide
> outage of outgoing email.
>
> W6XI
>
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