[R-390] BUREAUOCRACY... at its best !

[Chris Farley via R-390]

I had a very scary problem with McMaster-Carr regarding this very thing-  I had requested COO on some items I had purchased, and made the mistake of answering "Yes, it's possible these may end up being shipped overseas".  They then informed me that due to the below BS, they would not accept future orders from me.  (!!!!)  It was entrapment, and in my opinion ridiculous.  In your situation, how does one BECOME an established customer if they refuse to ship you anything!?!


It took several emails and phone calls to convince them that I was not aware of this "issue", and promised not to ship anything purchased from them overseas.  After about a week they finally lifted the "ban" on my account.  I now source the few rubber bumpers I purchased from them elsewhere, and use McMaster-Carr only for hardware and stuff used personally.  

Moral of the story would be don't volunteer ANY information, and give them a domestic shipping address.  They're not the cheapest guys on the block, but they fill a void and it's good to have them around for small orders of misc stuff.  


Regards,
Chris



________________________________
 From: Pete Williams <jupete at internode.on.net>
To: r-390 at mailman.qth.net 
Sent: Sunday, April 20, 2014 11:38 PM
Subject: [R-390] BUREAUOCRACY... at its best !
 

A few  days  ago...  I asked the list re   circlips  for the  gear train
on the R-390A.... Roy  and  Ben were kind  enough to  assist  and Roy
suggested
Mc Master-Carr . I placed  an order for  several type/sizes and  just got
the  following.."....

Hi Pete,



Due to the complexity of U.S. export regulations, McMaster-Carr accepts
international orders only from our established customers. This decision
also applies to orders shipping within the United States, because it is
based on the final destination of the items. We cannot accept this order or
future orders.


Kris .

International trade seems to have  requirements  with CIA  approval
perhaps ?  I can't  believe I'm reading that reply..
Management there must be well on the  way to going blind  !
Cheers
Pete V K3IZ     (AUSTRALIA)
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