Fwd: [R-390] Customer service

[Transmaster]

No I am not venting it is just interesting to see the contrast between
these two business's.
Mike had the manual for the TR-9000 scanned in and sent me free. This
is a transceiver but the receiver section of the manual is the same as
for the R-9200  he saved me 90 dollars which is what Sunair charges
for a paper copy. I wanted to make it worth his while, he has Bird
watt meters for the best price on a used unit I have seen in years. It
goes with out saying he has a new customer.  Murphy's has the
Electro-Voice  602 hand mic; for $29.00 dollars new in the box,
Electro-Voice still builds the 602 for $139.95.  I think I know what
my next order will be.

                                             Ken de W7ITC

On 2/3/07, rbaldwin14 <rbaldwin14 at nc.rr.com> wrote:
> Murphy is a class guy.  You really need to go visit his place once.
> Wonderland for electronics buffs.  Just outside San Diego!
>
> Rich Baldwin
> KD6VK
> ----- Original Message -----
> From: "Transmaster" <22hornet at gmail.com>
> To: "R-390" <R-390 at mailman.qth.net>
> Sent: Saturday, February 03, 2007 4:53 PM
> Subject: [R-390] Customer service
>
>
> > Talk about a contrast:
> >
> >  I just purchased a Bird Trueline 43 watt meter from Murphy's
> > Surplus, the Bird it was $119.00 and 7.63 cents postage with FedEx
> > ground.  Mike filled my order this last Monday 30 January, and I
> > received the watt meter yesterday, 2 February. The meter is in almost
> > new condition and was made in 1994.  Great customer service.!
> >
> > Then there is Sunair Electronics,  I have two R-9200 receivers and a
> > RCU-9310 remote.
> > I have inquired about manuals, power plugs and such.  When they reply,
> > if they reply, they act like they are doing me a favor.  I found I
> > need the back lighting EL panels for the LCD's on the receivers. I had
> > the parts numbers for the panels and entered them in as they required.
> > I supplied the serial number for each of the receivers and asked them
> > is these radio where made in 1994 as the QC stamps indicated.  All I
> > have received in reply so far was one pointing out the receivers where
> > no longer in warranty, but no answer to my question., as if I thought
> > after 13 years they would have still been in warranty, then another
> > reply they where sending my request to so-in-so in the parts
> > department that was over a week ago. I guess if you are a non
> > corporate, or Government owner of one of their multi-thousand dollar
> > rigs they just aren't interested.
> >
> >
> >                                             Ken de W7ITC
> >
> >
> > --
> > Kenneth A. Crips, W7ITC Home of the Chew Crew,  Red Headed
> > Irish Terrier House Ninjas, Chic', and Cowboy
> > 10th degree black belts in Mouch Fue, Bed Fue, and
> > Con Artist Fue.
> > _____________________________________________________________
> > R-390 mailing list
> > Home: http://mailman.qth.net/mailman/listinfo/r-390
> > Help: http://mailman.qth.net/faq.htm
> > Post: mailto:R-390 at mailman.qth.net
> > Unsubscribe: http://mailman.qth.net/mailman/options/r-390
> >
> >
> > --
> > No virus found in this incoming message.
> > Checked by AVG Free Edition.
> > Version: 7.5.432 / Virus Database: 268.17.21/665 - Release Date: 2/2/2007
> > 11:39 PM
> >
> >
>
>


--
Kenneth A. Crips, W7ITC Home of the Chew Crew,  Red Headed
Irish Terrier House Ninjas, Chic', and Cowboy
10th degree black belts in Mouch Fue, Bed Fue, and
Con Artist Fue.


-- 
Kenneth A. Crips, W7ITC Home of the Chew Crew,  Red Headed
Irish Terrier House Ninjas, Chic', and Cowboy
10th degree black belts in Mouch Fue, Bed Fue, and
Con Artist Fue.