[R-390] Customer service

[Transmaster]

Talk about a contrast:

  I just purchased a Bird Trueline 43 watt meter from Murphy's
Surplus, the Bird it was $119.00 and 7.63 cents postage with FedEx
ground.  Mike filled my order this last Monday 30 January, and I
received the watt meter yesterday, 2 February. The meter is in almost
new condition and was made in 1994.  Great customer service.!

Then there is Sunair Electronics,  I have two R-9200 receivers and a
RCU-9310 remote.
I have inquired about manuals, power plugs and such.  When they reply,
if they reply, they act like they are doing me a favor.  I found I
need the back lighting EL panels for the LCD's on the receivers. I had
the parts numbers for the panels and entered them in as they required.
 I supplied the serial number for each of the receivers and asked them
is these radio where made in 1994 as the QC stamps indicated.  All I
have received in reply so far was one pointing out the receivers where
no longer in warranty, but no answer to my question., as if I thought
after 13 years they would have still been in warranty, then another
reply they where sending my request to so-in-so in the parts
department that was over a week ago. I guess if you are a non
corporate, or Government owner of one of their multi-thousand dollar
rigs they just aren't interested.


                                             Ken de W7ITC


-- 
Kenneth A. Crips, W7ITC Home of the Chew Crew,  Red Headed
Irish Terrier House Ninjas, Chic', and Cowboy
10th degree black belts in Mouch Fue, Bed Fue, and
Con Artist Fue.