[R-390] UPS Drop kicked my R-391 !

[Cecil Acuff]

Radio's I have received from third party packing places have been terribly
packaged in light duty boxes in most cases.  They probably do a great job on
things that weigh less than 10lbs....but a 70+ lb radio has to be packed
using different methods.  Even some of the foam in place stuff is not
good...the foam is not structurally able to handle the weight of the item in
a lot of cases...compressing when stressed and leaving a void for the object
to clank around in the rest of the trip...usually resulting in damage!

Cecil....
----- Original Message -----
From: <N2PNT@aol.com>
To: <r-390@mailman.qth.net>
Sent: Thursday, October 31, 2002 8:49 AM
Subject: [R-390] UPS Drop kicked my R-391 !


> Well, my earlier post about my new R-391 "clanking and rattling" in the
back
> of a UPS truck turns out to be quite prophetic. Upon unpacking it seems it
> was dropped on its left side (facing the radio) impacting on the edge of
the
> front panel causing the front panel to shift to the right. The shafts out
of
> the I.F. deck are bent, the ANT Trimmer shaft snapped and the counter does
> not turn when the MC or KC knobs are rotated. My questions for the group
are
> not about repair at this point but has anyone had a similar experience
with
> UPS? I called their CS department and they are sending someone to inspect
the
> damage. The seller had it packed and shipped from The Box Place in Ohio.
>
> Are they going to ask for repair estimates?
>
> Will they refund me the purchase price ($700.00) or a portion there of?
>
> Will UPS ask for the radio back? I would like to keep it. I think
eventually
> it can be repaired.
>
> Any guidance is appreciated.
>
> Phil
>
>
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