[R-390] UPS Drop kicked my R-391 !

[Scott, Barry (Clyde B)]

No experience with claims from UPS (or any other carrier for that matter), but I'm interested in how well/poorly The Box Place packed the radio.  I'm guessing that will have a big impact on how the claim is processed.

Barry - N4BUQ


> Well, my earlier post about my new R-391 "clanking and 
> rattling" in the back 
> of a UPS truck turns out to be quite prophetic. Upon 
> unpacking it seems it 
> was dropped on its left side (facing the radio) impacting on 
> the edge of the 
> front panel causing the front panel to shift to the right. 
> The shafts out of 
> the I.F. deck are bent, the ANT Trimmer shaft snapped and the 
> counter does 
> not turn when the MC or KC knobs are rotated. My questions 
> for the group are 
> not about repair at this point but has anyone had a similar 
> experience with 
> UPS? I called their CS department and they are sending 
> someone to inspect the 
> damage. The seller had it packed and shipped from The Box 
> Place in Ohio.
> 
> Are they going to ask for repair estimates?
> 
> Will they refund me the purchase price ($700.00) or a portion 
> there of?   
> 
> Will UPS ask for the radio back? I would like to keep it. I 
> think eventually 
> it can be repaired.
> 
> Any guidance is appreciated.
> 
> Phil