[R-390] Re: UPS is Garbage

[blw]

Bill,

Since I've talked to Rick Mish in the past and found him an unusually nice
guy to deal with I decided to ask him his side of this story. I've been on
R-390A lists for a long time, and I've never read anything bad about him. To
the contrary, everyone seems to universally agree on his honesty and quality
work.

Well, he said just about everything you did....to a point. He didn't feel
that you should get all of the claim money from UPS to do your own repairs
AND demand the replacement parts from him for free. He did say that he
offered to do the claim paperwork, repairs, and repacking for you but you
decided to not trust the radio to a shipper again. He said that he suggested
some other shipping options to you but you turned those down.

 I felt it wasn't fair to rake a guy over the coals without him being around
to offer his side of things. I'm glad I contacted him so that both sides are
heard. There are some great guys who do qreat work on boatanchors. Rick,
Chuck, Dan, and Al are a few. I think those guys deserve their input if
someone is disgruntled and starts saying things about their work.

Go ahead and flame me if you want. But, Rick said one thing that sort of
bothers me about this whole mess. He said that you swore you would poison
any talk about him in the future. I hope this isn't what you are trying to
do now.



Barry Williams




> From: "Bill Keller" <kellerfamily01@charter.net>
> Date: Thu, 7 Nov 2002 11:40:07 -0600
> Cc: <r-390@mailman.qth.net>
> Subject: Re: [R-390] Re: UPS is Garbage
> 
> I'm brand new to the net, so If I'm breaking any rules by mentioning names
> on the net, someone please let me know.  But to answer Dan & Bob's question,
> the restorer was, surprisingly, Rick Mish.  To be as fair as I can to Rick,
> he did send me a rack handle to replace the one that UPS had sheared off the
> right side of the receiver and four used crystals to help get the radio
> working right again.  According to the local UPS investigator, the radio had
> gotten caught on a conveyor mess-up and the box damaged.  It was then flung
> off the conveyor onto a concrete floor shearing off the right side rack
> handle and damaging the front panel.  They thought it then bounced and came
> back down on the bottom left side of the front panel and doing damage there.
> The thing is it wasn't supposed to have been on the conveyor in the first
> place.  Rick was extremely critical of UPS and urged me to take them to the
> cleaners and get every penny of reimbursement for the damage.  But he didn't
> want the radio sent back to him for repair because, as he told me, he had a
> back log of other work it would cut into and that UPS would never give him
> his money for the work.  Anyway, the thing that really upset me was that,
> while I was waiting patiently for over a year trying to get UPS to settle
> the claim with me, Rick and UPS had already made another deal on the side
> for their own mutual benefit, and no one bothered to tell me about it.  I
> wrote a letter to both UPS and Rick and told them how I felt about the way
> this matter had been handled, but I never got any response from either one.
> Bill K.