[R-390] Re: UPS is Garbage

Thu, 7 Nov 2002 17:43:01 -0500

Apologies--my remark was cute, but, out of context, meaningless.  While Rick
needs no defense from me, I'd ask that everyone remember that it's not
possible to please everyone, and there are always two sides.  For my part,
he was very
very good to me as a complete newbie, having bought an R-390-A which made
"funny grinding noises," and appeared not to be more sensitive than a
crystal set.  Rick could easily have sold me the $1k restoration, but
instead looked at the radio, found it to be not as bad as I in my ignorance
feared, and serviced and aligned it for $250.00.  No UPS probs, and the unit
has been on 24/7 for over a year performing very well indeed.  ['tho I would
trade it for an immaculate 240-D with ice-cold air].  Dealing with the
public is fraught with all sorts of peril.
First posting, enjoy the list, thanks
John
----- Original Message -----
From: "Michael Melland" <[email protected]>
To: "Cecil Acuff" <[email protected]>; "Bill Keller"
<[email protected]>; "Dan Arney" <[email protected]>
Cc: <[email protected]>
Sent: Thursday, November 07, 2002 3:42 PM
Subject: Re: [R-390] Re: UPS is Garbage


> I think in all fairness that if one is concerned about
> this incident they should talk to Rick and get the story
> from his perspective.  I did... the basic facts are not in
> dispute.  The radio was done and shipped back as it was
> received via UPS.  The radio was damaged by UPS.
>
> Here is where things get a little "fuzzy".  There is no
> implication anyone is being less than truthful here...
> however there appear to be details that have not been
> related in the information provided.  In my experience
> this isn't uncommon at all... everyone has a different
> point of view... often reflected in their individual
> recollection of an incident.
>
> Before crucifying Rick Mish and telling each other what he
> "should" have done I suggest you get "all" the facts from
> each side.
>
> And.... for those who might ask... I have never met Rick
> Mish.  All I know is he has been immensely helpful, fair
> and kind to me... a guy he has never even met.  And...
> when I sent my R-390A to him in May his terms were clear
> and up-front regarding damage claims.  And I agreed to the
> terms.... if I didn't accept or agree with them I was free
> to turn elsewhere.  That's the American way...
>
> Mike
>
> --
> Michael Melland, W9WIS
> Winneconne, WI USA
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