[R-390] UPS Drop kicked my R-391 !

Sat, 02 Nov 2002 08:12:54 -0800

Hi,  I had a similar "positive" experience on a claim - it took about 3
months before I got a $100 out of them on an item that was broken way inside
a package that was probably my fault for not packing differently.  The guy I
sent it to was adamant about pursuing UPS on it so I made about 4 contacts
in all before it was resolved.  On another shipment of a Viking
transmitter,  they dented the frame of the power supply and a couple of
ceramic sockets got broken - again the recepient was sure it was UPS's fault
and I ended up getting a $100 out of them after almost a year of going back
and forth,  about 4 or 5 exchanges between them and me. They never examined
either item.  I concluded that for small claims they will settle with
persistence - they are not easily accessible to handle matters but it can be
done.  I do not recommend the process as being worth it.  I have become a
better packer which is a better solution and I don't hesitate to offer my
advice to someone sending me a vulnerable item.  I try to be tactful when
advising since there are a lot of good packers out there that know more than
me.   Dan.

Gary Harmon wrote:

> My only experience with an UPS claim was positive.  Seems like the first
> level claim support is always NO.  I quickly elevated it to the second
> level and an agreeable claim was soon reached.  I kept the radio,
> reduced the claim an appropriate amount and UPS sent me a check in two
> weeks.  Aside from a few phone calls and a letter or two it was pretty
> painless.
>
> Just my opinion based on limited experience.
>
> =======================
> Gary H. Harmon, Jr. / K5JWK
> 6302 Robin Forest
> San Antonio, TX 78239-3218
> (210) 657-1549 <home>
> (210) 884-6926 <cellular>
> [email protected]
>
> -----Original Message-----
> From: [email protected] [mailto:[email protected]]
> On Behalf Of [email protected]
> Sent: Friday, November 01, 2002 9:15 PM
> To: [email protected]; [email protected]
> Cc: [email protected]
> Subject: Re: [R-390] UPS Drop kicked my R-391 !
>
> In a message dated 11/1/02 8:47:18 PM, [email protected] writes:
>
> << Hi,
>
> I have had a number of items trashed by UPS. They aren't any worse at
>
> breaking stuff than the other guys but they ship a lot of stuff.
>
> I have *never* had them pay on a claim. Not ever not under any
>
> circumstances. The drivers are ok and the people who answer the phone
> are
>
> ok. They even admit that things are their fault. The claims people are
>
> simply paid to not pay you and are apparently highly trained in the art
> of
>
> not paying.
>
> Just my experience ....
>
>     Bob Camp
>
>     KB8TQ
>
>  >>
>
> I guess I'm lucky, all the items I've shipped, I have only had two
> claims,
> they paid both promptly, I can't imagine accepting them not
> paying................wouldn't happen to me. Just my 2 cents.
>
> Les
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