[NJARC] email problem solved

[William S Zukowski]

Tried the Google route.  I was receiving a generic error code (5.7.1), 
the only close reference found in a Google search was about a email 
containing a signature was tagged as spam.

My error message:

Apparently it was being generated by my router!

On 9/12/2017 7:10 PM, Retevis wrote:
> Many cable networks upgraded their networks and turned off support for earlier modems.
>
> I have a friend out West whose cable fried her modem with their new signal. When she returned the modem to get a new one, they confessed their action--but still charged her for a new one.
>
> My advice for any computer issues that MAY be the fault of the cable company is to always try the reset buttons or just put the issue to Google.
>
> The other day a neighbor spent a few hours on the phone with a Verizon rep for a cell phone issue--with them finally giving up and opening a repair work order. I just put the question to Google and had it fixed in a few minutes.
>
> Best wishes.
> Bob
>
> By the way, Darwin awards ignore people who are that way because their company failed to train them to listen to the customer first before going through their troubleshooting list.
>
>
>
> Sent from Bob's iPhone
>
>> On Sep 12, 2017, at 3:29 PM, William S Zukowski <n2yeg at optonline.net> wrote:
>>
>> Just remember
>> Reply = Poster
>> Reply All = Everyone
>>
>> _________________________________________________________
>> Had to take a break from my AK and fix my broken email, down for 5 days.
>>
>> Haven't been able to send emails from any mail client, Thunderbird, Outlook, iPad/iPhone.  Received emails OK, and could send via web mail, and normal internet worked.
>>
>> I reset the modem (removed/applied power), and router to no avail. Finally caved and called Cablevision.  After dealing with 3 Darwin Award candidates, disconnects (convenient), 48 hour callbacks that never happened, I finally called back today and actually got an intelligent, eloquent technician.  Knowing that I was pissed, he was extremely patient, and in a moment of divine intervention he suggested by-passing the router.  Well everything was fine going directly through the modem.  He suggested replacing the modem as it was 10 years old (didn't know they wore out).
>>
>> Instead I did a hard reset, using the reset button.  Went through the setup process, and all is now good.  Just think, 5 days and all I had to do was press a damn button!  DUH!  (Before the reset, I went through all the settings, firewall, encryption, etc., and everything was correct)
>>
>> Can't explain why the router passed everything except mail clients, but it's just one of those mysteries without an answer.  Now, where are all my lost socks??
>>
>> Just wanted to share.
>>
>> Back to the AK...........................
>>
>> Bill
>> N2YEG
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