[NJARC] email problem solved

[Retevis]

Many cable networks upgraded their networks and turned off support for earlier modems. 

I have a friend out West whose cable fried her modem with their new signal. When she returned the modem to get a new one, they confessed their action--but still charged her for a new one. 

My advice for any computer issues that MAY be the fault of the cable company is to always try the reset buttons or just put the issue to Google. 

The other day a neighbor spent a few hours on the phone with a Verizon rep for a cell phone issue--with them finally giving up and opening a repair work order. I just put the question to Google and had it fixed in a few minutes. 

Best wishes. 
Bob

By the way, Darwin awards ignore people who are that way because their company failed to train them to listen to the customer first before going through their troubleshooting list. 



Sent from Bob's iPhone

> On Sep 12, 2017, at 3:29 PM, William S Zukowski <n2yeg at optonline.net> wrote:
> 
> Just remember
> Reply = Poster
> Reply All = Everyone
> 
> _________________________________________________________
> Had to take a break from my AK and fix my broken email, down for 5 days.
> 
> Haven't been able to send emails from any mail client, Thunderbird, Outlook, iPad/iPhone.  Received emails OK, and could send via web mail, and normal internet worked.
> 
> I reset the modem (removed/applied power), and router to no avail. Finally caved and called Cablevision.  After dealing with 3 Darwin Award candidates, disconnects (convenient), 48 hour callbacks that never happened, I finally called back today and actually got an intelligent, eloquent technician.  Knowing that I was pissed, he was extremely patient, and in a moment of divine intervention he suggested by-passing the router.  Well everything was fine going directly through the modem.  He suggested replacing the modem as it was 10 years old (didn't know they wore out).
> 
> Instead I did a hard reset, using the reset button.  Went through the setup process, and all is now good.  Just think, 5 days and all I had to do was press a damn button!  DUH!  (Before the reset, I went through all the settings, firewall, encryption, etc., and everything was correct)
> 
> Can't explain why the router passed everything except mail clients, but it's just one of those mysteries without an answer.  Now, where are all my lost socks??
> 
> Just wanted to share.
> 
> Back to the AK...........................
> 
> Bill
> N2YEG
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