[MTham] Power supply finally repaird

[k7awb]

only in M O N T A N A !

Stephen L. Sala (Steve)
K7AWB
Spokane, WA
licensed since 1957
DN17ip



----- Original Message -----
From: "Bob N7CZ DN47im" <n7cz@hamsnet.net>
To: <w7eca@yahoogroups.com>
Cc: "MTham" <mtham@mailman.qth.net>
Sent: Friday, February 15, 2002 5:09 PM
Subject: [MTham] Power supply finally repaird


> Hi all,
>
> I am happy to announce that my station power supply which was taken in for
> repair on or around November 15, 2001 is finally repaired and I picked the
> unit up today.
>
> God I love this very high level of customer service! When I questioned the
> management about the time frame this took, I was told "I don't know" over
> and over agn. No serious offer of any kind of resolution. So I informed
the
> management that I would not be back.
>
> This only gets better!
>
> When I got home, there were 2 calls from this repair shop on the caller ID
> system. About 10 minutes after I got home, they called agn. It was the
same
> "management" person I has spoken with in the repair shop. She explained
that
> the tech had "mitigating circumstances."  When I asked about the
> circumstances taking 3 months, the following statement followed: "Since
you
> didn't keep calling and checking on it, the tech was not motivated to get
it
> done." CAN YOU BELIEVE THIS!?!? (she also said she had to try to call me 4
> times since I had left the repair shop... caller ID only had 2)
>
> IT IS MY FAULT THAT THEY TOOK 3 MONTHS TO REPAIR THE POWER SUPPLY!!!!!!!
> WHAT A COP OUT!!!!
>
> Gee, I thought I was being a nice customer by not bugging the daylights
out
> of the repair shop.
>
> The management of this shop never once took ownership of their mess-up.
The
> blame was all deflected to the customer... ME.
>
> I am not naming the shop in this email because a person I have great
respect
> for is employed there. He had no part in this fiasco. However, I will be
> glad to name the shop privately if you wish to avoid this shop. This shop
is
> in Great Falls.
>
> Thanks for listening and reading.
> =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+
> Bob N7CZ DN47im
> 6M - 2M - 1.25M - 70cm  Terrestrial weak signal station
> ICQ#6767824   MSN MESSENGER - n7cz@hotmail.com
> http://www.qsl.net/n7cz   http://www.hamsnet.net/n7cz
> n7cz@hamsnet.net  n7cz@arrl.net
>
>
>
>
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