[Milsurplus] shipping batteries

[Peter Gottlieb]

John,

Email bounces to you:

Recipient address: jfor at quik.com
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Re:  Your message, roger that, we didn't, just said, "we need this problem resolved, here is the info we have, tell us what we need to do to straighten it out."  Then assurances were received that everything was straightened out, we had done everything properly, yet the problem repeated.  By then we had a royally pissed customer.  In one instance it took the regional manager to meet a shipment at the problem location and walk it through the process (the next one bounced again).

Shipping problems are not limited to individuals.  The system is completely messed up for everyone.

Peter




J. Forster wrote:
> Don't narrow the problem to a specific employee, if you can avoid doing
> so. That way you don't appear to be after somebody's head. Who in the
> organization is a jerk does not really matter in the end.
>
> -John
>
> ============
>
>
>   
>> Doesn't always work.
>>
>> Where I work we ship powerful batteries all the time.  We are all UN-DOT
>> haz-mat trained and have agreements with all the major commercial
>> carriers.  Yet, it still happens that shipments will be returned from
>> some random point in the middle because some clerk doesn't like
>> something about it.  The head office will apologize and say it is
>> corrected, and the cycle will repeat.  It usually means use another
>> carrier for the shipment because even CEOs seem powerless against when a
>> union digs in on some issue, such as protecting some incompetent but
>> popular member.
>>
>> Peter
>>
>>
>>
>> J. Forster wrote:
>>     
>>> Ralph,
>>>
>>> At your age, you should know better than to expect rationality or
>>> consistency from governments or large corporations.
>>>
>>> Decisions are made in the abstract in some back office by groups of
>>> "managers" after maybe reading consultants' reports and are then vetted
>>> by
>>> layers of lawyers.
>>>
>>> Nobody you will deal with, other than a CEO, has ANY real decision
>>> making
>>> power. There is NO incentive for an underling to say YES, if (s)he can
>>> get
>>> away with NO.
>>>
>>> The correlary is, if the first person you contact cannot solve the
>>> problem
>>> to your satisfaction, go to the CEO. "Escalation" is an utter waste of
>>> your time and effort.
>>>
>>> FWIW,
>>> -John
>>>
>>> ===============
>>>
>>>
>>>       
>>>> I once had occasion to ship a battery from a Golf cart . It was being
>>>> shipped as luggage from Denver Co. I checked three times with the
>>>> airline that it was acceptable and the label on the battery indicated
>>>> it
>>>> was acceptable for airline shipping under such and such a statute.
>>>>
>>>> Arriving at the airline I was told in no uncertain terms the battery
>>>> could not be shipped and after some discussion, they produced a box
>>>> shaped like a small house that clearly stated the contents as being a
>>>> battery and it contained hazardous material. I was also informed it was
>>>> up to the pilot to accept it.
>>>>
>>>> The battery never arrived. I made a claim for it and it cost the
>>>> airline
>>>> over $200 to replace the battery yet the battery company stated they
>>>> had
>>>> received approval to ship them. I guess these regulations fluctuate-
>>>> pretty soon solar panels will be banned if exposed to sunlight.
>>>>
>>>> Ralph
>>>> VE3BBM
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>>>>         
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>>     
>
>
>
>