[Milsurplus] shipping batteries

[J. Forster]

Don't narrow the problem to a specific employee, if you can avoid doing
so. That way you don't appear to be after somebody's head. Who in the
organization is a jerk does not really matter in the end.

-John

============


> Doesn't always work.
>
> Where I work we ship powerful batteries all the time.  We are all UN-DOT
> haz-mat trained and have agreements with all the major commercial
> carriers.  Yet, it still happens that shipments will be returned from
> some random point in the middle because some clerk doesn't like
> something about it.  The head office will apologize and say it is
> corrected, and the cycle will repeat.  It usually means use another
> carrier for the shipment because even CEOs seem powerless against when a
> union digs in on some issue, such as protecting some incompetent but
> popular member.
>
> Peter
>
>
>
> J. Forster wrote:
>> Ralph,
>>
>> At your age, you should know better than to expect rationality or
>> consistency from governments or large corporations.
>>
>> Decisions are made in the abstract in some back office by groups of
>> "managers" after maybe reading consultants' reports and are then vetted
>> by
>> layers of lawyers.
>>
>> Nobody you will deal with, other than a CEO, has ANY real decision
>> making
>> power. There is NO incentive for an underling to say YES, if (s)he can
>> get
>> away with NO.
>>
>> The correlary is, if the first person you contact cannot solve the
>> problem
>> to your satisfaction, go to the CEO. "Escalation" is an utter waste of
>> your time and effort.
>>
>> FWIW,
>> -John
>>
>> ===============
>>
>>
>>> I once had occasion to ship a battery from a Golf cart . It was being
>>> shipped as luggage from Denver Co. I checked three times with the
>>> airline that it was acceptable and the label on the battery indicated
>>> it
>>> was acceptable for airline shipping under such and such a statute.
>>>
>>> Arriving at the airline I was told in no uncertain terms the battery
>>> could not be shipped and after some discussion, they produced a box
>>> shaped like a small house that clearly stated the contents as being a
>>> battery and it contained hazardous material. I was also informed it was
>>> up to the pilot to accept it.
>>>
>>> The battery never arrived. I made a claim for it and it cost the
>>> airline
>>> over $200 to replace the battery yet the battery company stated they
>>> had
>>> received approval to ship them. I guess these regulations fluctuate-
>>> pretty soon solar panels will be banned if exposed to sunlight.
>>>
>>> Ralph
>>> VE3BBM
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>>
>>
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