[Kenwood] Re: Kenwood Digest, Vol 37, Issue 1

Wed May 2 05:43:14 EDT 2007

Up in my area, Lancaster, OH, we use Communications Electronics,  [Mike 
Ervin]. Mike is very knowledgeable and an authorized Kenwood Service Center. 
His web site is: www.cesys.net. You'll be surprised at the turnaround time.
Ralph Howes
W8BVH

----- Original Message ----- 
From: "Edward Woods" <wd9dva at sbcglobal.net>
To: <kenwood at mailman.qth.net>
Sent: Wednesday, May 02, 2007 5:35 AM
Subject: [Kenwood] Re: Kenwood Digest, Vol 37, Issue 1

> stay with that service center at Va Beach. They do the job right and the 
> turn around time is outstanding. Ed WD9DVA
>
> kenwood-request at mailman.qth.net wrote:  Send Kenwood mailing list 
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>
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> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of Kenwood digest..."
>
>
> Today's Topics:
>
> 1. International Radio Service Division (Tom Laszynski)
> 2. Re: International Radio Service Division (Tom Laszynski)
> 3. RE: International Radio Service Division (Tom Laszynski)
> 4. RE: International Radio Service Division (parkjv1 at comcast.net)
> 5. RE: International Radio Service Division (Tom Laszynski)
> 6. Re: International Radio Service Division (Peter Markavage)
> 7. Re: International Radio Service Division (Jab Murray)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 01 May 2007 12:55:50 -0500
> From: Tom Laszynski
> Subject: [Kenwood] International Radio Service Division
> To: kenwood at mailman.qth.net
> Message-ID:
> <20070501175807.XNAU10480.eastrmmtao105.cox.net at eastrmimpo01.cox.net>
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> Hey Guys and Gals,
>
> I've been having great difficulty getting International Radio Service
> Division to respond to my e-mails and telephone calls. Have any of
> you had the same problems?
>
> They have had my Kenwood TS-940 since December 1, 2006. My last
> e-mail from them was April 6th when I was told me that the repairs
> were completed and they would e-mail me the billing
> information! Twenty-five days later, I have heard something. Like
> my previous inquires, My e-mails have gone unanswered. When I do get
> through on the telephone, I end speaking to their answering
> machine. The promised call back never occurs!
>
> BTW: the old International Radio and Computers, Inc./Fox Tango has
> been sold. The crystal filter and performance enhancements part of
> the business went to firm called International Radio (INRAD) while
> the service portion of the business was taken over by the
> International Radio Service Division. INRAD and International Radio
> Service Division are two separate companies. I believe that INRAD is
> located on the West Coast while the International Radio Service
> Division in located in Fort Pierce, Florida.
>
> I have contact INRAD regarding my situation. They have been very
> responsive, but are powerless to resolve my problem!
>
> Tom,
> K8JRM in Oklahoma City
>
>
>
> .
>
> Tom, K8JRM
>
> ------------------------------
>
> Message: 2
> Date: Tue, 01 May 2007 14:07:33 -0500
> From: Tom Laszynski
> Subject: Re: [Kenwood] International Radio Service Division
> To: kenwood at mailman.qth.net
> Message-ID:
> <20070501190951.SGHE28347.eastrmmtao102.cox.net at eastrmimpo01.cox.net>
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> Hi Ed,
>
> Typically, I get a busy signal. When I do get through, I am
> connected to an answer machine. You know the routine, "at the tone,
> please leave you message"!
>
> What really has me perplexed is, if the 940 is repaired, why don't
> they bill me for "their services"?
>
> Tom
>
> At 01:25 PM 5/1/2007, you wrote:
>>When you call, do you get an answering machine, or an automated call
>>director?
>>
>>If you keep entering zero during the spiel, you sometimes get to a real
>>person, the operator.
>>
>>Ed
>>
>>On Tue, 01 May 2007 12:55:50 -0500 Tom Laszynski writes:
>> > Hey Guys and Gals,
>> >
>> When I do
>> > get
>> > through on the telephone, I end speaking to their answering
>> > machine. The promised call back never occurs!
>> >
>
>
>
>
> ------------------------------
>
> Message: 3
> Date: Tue, 01 May 2007 14:16:38 -0500
> From: Tom Laszynski
> Subject: RE: [Kenwood] International Radio Service Division
> To: kenwood at mailman.qth.net
> Message-ID:
> <20070501191856.BNJU16669.eastrmmtao107.cox.net at eastrmimpo01.cox.net>
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> Hello David,
>
> This is bad news! Hope I used a different company! The outfit I
> shipped my rig to was:
>
> International Radio Service Division, Inc.
> 1118 Raymond Ave.
> Fort Pierce, FL 34950
>
> URL:http://www.qth.com/irsd/repair.html#background
>
> I, mistakenly, thought this was International Radio/Fox-Tango.
>
> Tom
>
> At 01:35 PM 5/1/2007, you wrote:
>>If that is the outfit in FL I had a radio there for about a year. They
>>promised over and over again to get things fixed. I finally go it back 
>>with
>>a bunch of lose parts and the radio was still terrible. If you get it back
>>fixed you will be lucky.
>>
>>-----Original Message-----
>>From: kenwood-bounces at mailman.qth.net
>>[mailto:kenwood-bounces at mailman.qth.net] On Behalf Of Tom Laszynski
>>Sent: 01 May, 2007 17:56
>>To: kenwood at mailman.qth.net
>>Subject: [Kenwood] International Radio Service Division
>>
>>
>>
>>Hey Guys and Gals,
>>
>>I've been having great difficulty getting International Radio Service
>>Division to respond to my e-mails and telephone calls. Have any of
>>you had the same problems?
>>
>>______________________________________________________________
>
>
>
>
> ------------------------------
>
> Message: 4
> Date: Tue, 01 May 2007 19:26:48 +0000
> From: parkjv1 at comcast.net
> Subject: RE: [Kenwood] International Radio Service Division
> To: Tom Laszynski , kenwood at mailman.qth.net
> Message-ID:
> <050120071926.22591.463794780002E5CC0000583F2206424413CE9006059D0E9F at comcast.net>
>
> Content-Type: text/plain
>
> I don't like this web site....if you read some of the satisified customers 
> comments, what hams talk like that....."it is going like a Japanese house 
> on fire!" and what is up with no callsigns...I was just looking at the 
> palstar site for a transmatch and every comment was by a ham with callsign 
> listed.
>
> I don't want to be the voice of alarm but, this all sounds fishy to me!!
>
> Best of luck in getting your equipment back...
>
> 73 - John KD7KFT
>
>
>
> -------------- Original message -------------- 
> From: Tom Laszynski
>
>> Hello David,
>>
>> This is bad news! Hope I used a different company! The outfit I
>> shipped my rig to was:
>>
>> International Radio Service Division, Inc.
>> 1118 Raymond Ave.
>> Fort Pierce, FL 34950
>>
>> URL:http://www.qth.com/irsd/repair.html#background
>>
>> I, mistakenly, thought this was International Radio/Fox-Tango.
>>
>> Tom
>>
>> At 01:35 PM 5/1/2007, you wrote:
>> >If that is the outfit in FL I had a radio there for about a year. They
>> >promised over and over again to get things fixed. I finally go it back 
>> >with
>> >a bunch of lose parts and the radio was still terrible. If you get it 
>> >back
>> >fixed you will be lucky.
>> >
>> >-----Original Message----- 
>> >From: kenwood-bounces at mailman.qth.net
>> >[mailto:kenwood-bounces at mailman.qth.net] On Behalf Of Tom Laszynski
>> >Sent: 01 May, 2007 17:56
>> >To: kenwood at mailman.qth.net
>> >Subject: [Kenwood] International Radio Service Division
>> >
>> >
>> >
>> >Hey Guys and Gals,
>> >
>> >I've been having great difficulty getting International Radio Service
>> >Division to respond to my e-mails and telephone calls. Have any of
>> >you had the same problems?
>> >
>> >______________________________________________________________
>>
>>
>> ______________________________________________________________
>> Kenwood mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/kenwood
>> Help: http://mailman.qth.net/mmfaq.html
>> Post: mailto:Kenwood at mailman.qth.net
>
> ------------------------------
>
> Message: 5
> Date: Tue, 01 May 2007 14:28:19 -0500
> From: Tom Laszynski
> Subject: RE: [Kenwood] International Radio Service Division
> To: kenwood at mailman.qth.net
> Message-ID:
> <20070501193038.NHDD6356.eastrmmtao104.cox.net at eastrmimpo01.cox.net>
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> Thanks Mike,
>
> I did a Google search as you suggested and found that other Hams have
> had the same trouble as I have. Basically, they report that the
> Outfit doesn't communicate well and that they are very slow. The two
> set mention were in the shop 9 months and two years! I might be
> lucky, they only had my set since December 1st 2006!
>
> Tom
>
> At 02:02 PM 5/1/2007, you wrote:
>>Tom,
>>
>>I'm unfamiliar with this company, but I suggest you Google the company 
>>name
>>in quotes. There are a lot of complaints on the Internet similar to yours.
>>
>>You may also want to contact Scott, KA9FOX, who hosts their website. Maybe
>>he has a way of contacting Mark Thomas.
>>
>>I wish you good luck.
>>
>>73 de Mike, N9BOR
>>A-1, FISTS, JARL A-1, SMC
>>http://www.n9bor.us
>>http://www.k9ya.org
>>
>>di dah dit - The only Roger Beep you'll ever need.
>>Let your fingers do the talking - Morse code.
>>My designated driver is a 12BY7A.
>>
>> > -----Original Message-----
>> > From: kenwood-bounces at mailman.qth.net
>> > [mailto:kenwood-bounces at mailman.qth.net] On Behalf Of Tom Laszynski
>> > Sent: Tuesday, May 01, 2007 12:56 PM
>> > To: kenwood at mailman.qth.net
>> > Subject: [Kenwood] International Radio Service Division
>> >
>> > Hey Guys and Gals,
>> >
>> > I've been having great difficulty getting International Radio
>> > Service Division to respond to my e-mails and telephone
>> > calls. Have any of you had the same problems?
>> >
>> > They have had my Kenwood TS-940 since December 1, 2006. My
>> > last e-mail from them was April 6th when I was told me that
>> > the repairs were completed and they would e-mail me the
>> > billing information! Twenty-five days later, I have heard
>> > something. Like my previous inquires, My e-mails have gone
>> > unanswered. When I do get through on the telephone, I end
>> > speaking to their answering machine. The promised call back
>> > never occurs!
>> >
>> > BTW: the old International Radio and Computers, Inc./Fox
>> > Tango has been sold. The crystal filter and performance
>> > enhancements part of the business went to firm called
>> > International Radio (INRAD) while the service portion of the
>> > business was taken over by the International Radio Service
>> > Division. INRAD and International Radio Service Division
>> > are two separate companies. I believe that INRAD is located
>> > on the West Coast while the International Radio Service
>> > Division in located in Fort Pierce, Florida.
>> >
>> > I have contact INRAD regarding my situation. They have been
>> > very responsive, but are powerless to resolve my problem!
>> >
>> > Tom,
>> > K8JRM in Oklahoma City
>> >
>> >
>> >
>> > .
>> >
>> > Tom, K8JRM
>> > ______________________________________________________________
>> > Kenwood mailing list
>> > Home: http://mailman.qth.net/mailman/listinfo/kenwood
>> > Help: http://mailman.qth.net/mmfaq.html
>> > Post: mailto:Kenwood at mailman.qth.net
>> >
>
>
>
>
> ------------------------------
>
> Message: 6
> Date: Tue, 1 May 2007 15:48:54 -0400
> From: Peter Markavage
> Subject: Re: [Kenwood] International Radio Service Division
> To: kenwood at mailman.qth.net
> Message-ID: <20070501.154923.3724.4.manualman at juno.com>
> Content-Type: text/plain; charset=us-ascii
>
> Doing a little poking around the internet, looks like the owner is a Mark
> Thomas, N4FMC. Doing a telephone directory search shows that his home
> address and work address are the same. Likewise only one voice telephone
> number is listed, which is the same as on the web site.
>
> Pete, wa2cwa
>
> On Tue, 01 May 2007 19:26:48 +0000 parkjv1 at comcast.net writes:
>> I don't like this web site....if you read some of the satisified
>> customers comments, what hams talk like that....."it is going like a
>> Japanese house on fire!" and what is up with no callsigns...I was
>> just looking at the palstar site for a transmatch and every comment
>> was by a ham with callsign listed.
>>
>> I don't want to be the voice of alarm but, this all sounds fishy to
>> me!!
>>
>> Best of luck in getting your equipment back...
>>
>> 73 - John KD7KFT
>>
>>
>>
>> -------------- Original message -------------- 
>> From: Tom Laszynski
>>
>> > Hello David,
>> >
>> > This is bad news! Hope I used a different company! The outfit I
>> > shipped my rig to was:
>> >
>> > International Radio Service Division, Inc.
>> > 1118 Raymond Ave.
>> > Fort Pierce, FL 34950
>> >
>> > URL:http://www.qth.com/irsd/repair.html#background
>> >
>> > I, mistakenly, thought this was International Radio/Fox-Tango.
>> >
>> > Tom
>> >
>> > At 01:35 PM 5/1/2007, you wrote:
>> > >If that is the outfit in FL I had a radio there for about a year.
>> They
>> > >promised over and over again to get things fixed. I finally go it
>> back with
>> > >a bunch of lose parts and the radio was still terrible. If you
>> get it back
>> > >fixed you will be lucky.
>>
>
>
> ------------------------------
>
> Message: 7
> Date: Tue, 1 May 2007 16:25:41 -0700
> From: "Jab Murray"
> Subject: Re: [Kenwood] International Radio Service Division
> To: , "Tom Laszynski"
> Message-ID: <019f01c78c48$0c27b010$0401a8c0 at Jabscomputer>
> Content-Type: text/plain; charset="iso-8859-1"
>
> I sent my radio to them several years ago, had a lot of trouble
> communicating, it took a few months, but I did get a good job. The guy I
> communicated with was Mark Thomas. I think he is very undermanned, if not
> just a one man operation. At that time,
> they (he?) only answered the phone on Tuesday and Thursdays from 2:30 to
> 5:00 PM,
> due to work load, the rest of the time it was a machine, and they never
> bothered to call backas I recall. The phone at that time was
> 561-489-6302. They
> also had a fax 561-466-0248 which I used some, and as I recall worked
> better. For some reason, people pay more attention to a fax than an 
> email..
> They were very slow with emails. I also have another number which I don't
> remember exactly what it is for, 561-489-0956. This was some time ago
> however, so they may have changed all of this. Doesn't hurt to try. I
> don't think you have any worry about not getting the rig back. I have used
> him twice with good results. Good
> luck, Jab K5CNZ
>
> ----- Original Message ----- 
> From: "Tom Laszynski"
> To:
> Sent: Tuesday, May 01, 2007 12:16 PM
> Subject: RE: [Kenwood] International Radio Service Division
>
>
>> Hello David,
>>
>> This is bad news! Hope I used a different company! The outfit I
>> shipped my rig to was:
>>
>> International Radio Service Division, Inc.
>> 1118 Raymond Ave.
>> Fort Pierce, FL 34950
>>
>> URL:http://www.qth.com/irsd/repair.html#background
>>
>> I, mistakenly, thought this was International Radio/Fox-Tango.
>>
>> Tom
>>
>> At 01:35 PM 5/1/2007, you wrote:
>> >If that is the outfit in FL I had a radio there for about a year. They
>> >promised over and over again to get things fixed. I finally go it back
> with
>> >a bunch of lose parts and the radio was still terrible. If you get it
> back
>> >fixed you will be lucky.
>> >
>> >-----Original Message-----
>> >From: kenwood-bounces at mailman.qth.net
>> >[mailto:kenwood-bounces at mailman.qth.net] On Behalf Of Tom Laszynski
>> >Sent: 01 May, 2007 17:56
>> >To: kenwood at mailman.qth.net
>> >Subject: [Kenwood] International Radio Service Division
>> >
>> >
>> >
>> >Hey Guys and Gals,
>> >
>> >I've been having great difficulty getting International Radio Service
>> >Division to respond to my e-mails and telephone calls. Have any of
>> >you had the same problems?
>> >
>> >______________________________________________________________
>>
>>
>> ______________________________________________________________
>> Kenwood mailing list
>> Home: http://mailman.qth.net/mailman/listinfo/kenwood
>> Help: http://mailman.qth.net/mmfaq.html
>> Post: mailto:Kenwood at mailman.qth.net
>>
>>
>>
>
>
>
>
> ------------------------------
>
> ______________________________________________________________
> Kenwood mailing list
> Home: http://mailman.qth.net/mailman/listinfo/kenwood
> Help: http://mailman.qth.net/mmfaq.html
> Post: mailto:Kenwood at mailman.qth.net
>
>
> End of Kenwood Digest, Vol 37, Issue 1
> **************************************
>
> ______________________________________________________________
> Kenwood mailing list
> Home: http://mailman.qth.net/mailman/listinfo/kenwood
> Help: http://mailman.qth.net/mmfaq.html
> Post: mailto:Kenwood at mailman.qth.net 