[Kenwood] Re: Can Someone Answer This Kenwood Warranty Question?

doc doc" <[email protected]
Mon, 25 Mar 2002 20:47:06 -0500


Found this (below) on their page re. Car & Home Electronics.
If this applies to their Ham Communications products then it
means second hand purchases are technically not covered.

I don't understand how they determine what was a gift and
what is a second hand purchase.  Seems they are obligated
to honor any claim by anyone within the warranty period
following purchase if they ever anywhere honor the warranty
for a non-purchaser -- the reason for a non-purchaser
requesting in-period warranty service should be irrelevant.

They sure don't make getting answers to such questions
online easy!

I suppose I will need to call them tomorrow for a clarification.
Sure don't need any ugly surprises!

73, doc kd4e

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
A Note About Authorized Kenwood Dealers
Kenwood audio products are sold throughout the U.S. by
Kenwood Authorized Dealers. We train Kenwood Authorized
Dealers to demonstrate and provide after-sale support for our
products. We provide a manufacturer's warranty only on
Kenwood products sold by Kenwood Authorized Dealers.
To ensure that you are dealing with a Kenwood Authorized
Dealer, please check our Dealer Locator or call
1-800-KENWOOD (536-9663).
http://www.kenwoodusa.com/support/etailers.jsp
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



> As far as "N'th" owner warranty coverage, that's up to the company.  For
> most warranties I've seen, it's only valid to the first "end user", or the
> first purchaser from an authorized sales rep.  Beyond that, the warranty
is
> null and void.
>
> Just things from personal experience.
>
>   - NN6O
>
>
> If one buys a piece of Kenwood gear used (but only a couple of months old)
> and the warranty card has not been filled out if one completes and submits
> that card may one receive warranty coverage or is only the original new
> purchaser covered no matter what?
>
> Thanks! & 73, doc KD4E