[Kenwood] RE: Kenwood Repair

Wed, 26 Jun 2002 19:18:22 -0600

The main reason that Kenwood spun off it's Service Department was due to
lack of work. Evidently very few radios in comparison to Yaesu and Icom are
coming in for repairs.

I spoke to the National Service Manager while they were still headquartered
in the Los Angeles area, and according to them, the TS-950SDX for example,
they only received four to five for repairs in the 4 years that he had been
with the division. They are also experiencing similar service work with
their other radios. A pretty good record I'd say.

On the contrary, I was in the Yaesu Service Dept. last year and they had
FT-1000's, D's, MP's, etc. stacked from floor to ceiling waiting for
repairs. Yaesu has had to hire several new techs to fill the demand.

Go figure!

Ron, N6PWW

----- Original Message -----
From: "Hsu, Aaron" <[email protected]>
To: "'Kenwood Reflector'" <[email protected]>
Cc: "'Al - NW2M'" <[email protected]>; "Mark Fancher" <[email protected]>
Sent: Wednesday, June 26, 2002 6:58 PM
Subject: [Kenwood] RE: Kenwood Repair

> And, as a note to those who never knew...
>
> Kenwood Corporation quietly spun off their "Service Division" several
years ago to reduce costs.  Kenwood Service "West" and "East" became
individually contracted service companies independant of Kenwood Corporation
just like any other authorized service center.  In fact, the "Kenwood
Service Department" changed names to "Kenwood Factory Service" after the
spin-off.  The only advantage the "KFS" repair depots had was that they were
manned by formerly Kenwood service employees (and, unfortunately, "West"
still kept the mediocre service).  The fact that the service company names
include "Kenwood" is somewhat mis-leading and is probably why people think
that these service depots are run by Kenwood.
>
> I doubt that anything's changed since the spin-off...wouldn't make
financial sense for Kenwood to re-open an actual in-house service center.
If you want decent service, the general list concensus is to send it to
Cliff @ Avvid in TX.
>
> There was a long thread about shoddy service from "Kenwood Factory
Service" (esp. "West")many moons ago and and the topic keeps showing up
every few months.  If you dig through the archives, you'll probably find
most of these postings.
>
> 73,
>
>   - Aaron Hsu, NN6O (ex-KD6DAE)
>     {nn6o}@arrl.net
>     {athsu}@unistudios.com
>     No-QRO Int'l #1,000,006
>     . -..- - .-. .-   ".... . .- ...- -.--"
>
>
>
> -----Original Message-----
> From: Al - NW2M [mailto:[email protected]]
> Sent: Wednesday, June 26, 2002 5:16 PM
> To: Mark Fancher
> Cc: 'Kenwood Reflector'
> Subject: Re: [Kenwood] Kenwood Repair
>
>
> Kenwood East or Kenwood West?
>
> I too had less than a favorable experience.  They were not Kenwood
> employees.  Contractors being paid time and materials.  Where is the
> corporate linkage, partnership, pride?
>
> Even the owner of Kenwood East just "had" to reply to my usegroup
> posting.  When they finally found mistakes in the bill, they made
> adjustments.  My listing and the reply is out there in the groups
> somewhere...
>
> Glad I found Clif at Avvid.com in Texas.  Just my 2 cents. YMMV.
>
> 73,  Al
>
>
>
> Mark Fancher wrote:
> >
> > Jeez, my '940 has been at Kenwood for repair since April 16th.  Is this
> > typical?
> >
> > Mark
> >
> > - - -
> >
> - - -
>
> Your moderator for this list is:
> Larry Wilson KE1HZ [email protected]
>
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