[K3PZN-List] MFJ Repair, a cautionary tale

[Benjamin Horton]

Ran into the exact same situation about 4 yrs back.  Took three letters and 4 months to get my items repaired and shipped back to me.  Seems that the techs control work-in-process and they pick and choose what gets worked on and when it happens.  What's the old saying about "Once burned, Once learned" Best advice....Don't go there".  If you do, then create a paper trail, get names and a direct telephone number.  Forget about email.  Go hard copy snail mail and document the hell out of every contact at all levels.  Bear in mind that the cost of repairing your item is not inexpensive.  If you plan to keep it forever, then the associated costs are not important.  What is important is custody control of your item, reasonable turn around time and a repair or restoration implemented in a workmanlike manner.  I would be very reluctant to engage again.  Regards, Joe  K3FPE 

    On Friday, July 28, 2017 1:51 PM, Peter Hiltz <pmhiltz at gmail.com> wrote:
 

 All,

Just as a word to the wise, I've learned that if you send something to MFJ
for repair and include the stated cost of repair, you may find it
profitable to query the help desk after they've cashed your check to get
the name of the tech working on your equipment.  I'd then suggest you call
the guy and verify he knows you've paid.  It seems there is some autonomy
there with the techs deciding who's gear to work on first and at least in
my case, the guy never unfolded the product service form so did not see the
note that I'd paid.  He'd had the unit for four weeks but had not touched
it.  Now that he knows its paid, he said he'll look at it today or tomorrow
so should ship Monday.

73,

Pete

-- 
*WV3S*
*Monitoring 146.52 MHz & the CCARC UHF Repeater*
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73 de K3PZN Westminster, MD
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