[ICOM] IC-7000 Question

[harrytheham at verizon.net]

Bill,

To cut to the chase...his attitude and behavior make it clear you own 
him nothing. I usually give people the benefit of the doubt. However, 
when someone responds the way you described it is not only uncivil but 
indicates there is more going on.

To reduce any blowback I would suggest the following:

(a) send him one more e-mail stating that you are more than willing to 
help him identify the issues and resolve the problem.
(b) but to do that you need his cooperation at providing clear and 
concise facts.
(c) keep the tone of the e-mail pleasant and helpful.

If he replies with another rant follow up with one last e-mail (a) 
restating your offer to help, but (b) since he's elected to be 
uncooperative and unreasonable there is nothing to resolve. Do not take 
the radio back.  Keep copies of the e-mails. If he wants then to trash 
your reputation just simply make the e-mail thread public or available 
at anyone's request. You will be absolutely amazed how quiet things will 
become.

Harry WE1X


On Thu, Jun 19, 2008 at  4:20 PM, Bill Jourdain wrote:

> Thanks for all of the really helpful comments about this issue both on 
> and off the list.  I should have mentioned that I asked the buyer many 
> questions about his antenna system, settings, etc., but he chose only 
> to send an angry reply back without providing the information.  I 
> should also clarify that I have not offered to take the radio back nor 
> have I offered to pay for any repairs.  I simply asked him to send me 
> the Icom repair invoice/work order so I could see what Icom has to say 
> about it.  As many of you pointed out, the purchaser may have damaged 
> the radio himself or may simply not understand what he is doing, or 
> both.
>
> Thanks again for all of the input.
>
> 73,
>
> Bill
> AB4BJ
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