[Icom] Icom parts support

[Dean Norris]

At  16:00 6/10/2003, you wrote:

You are retired, Paul.  What else have you got to do.  In fact, why don't 
you start a service to sit on the phone to Icom (and other such places) to 
place orders?

You might just make a mint, HIHI.

BTW, I would think that would be really far down my list of reasons to dump 
a radio allegiance.

Dean




>As much as I like my PROII, I can no longer recommend Icom radios to anyone.
>
>June 5th I called Icom parts and after 5 minutes on hold I gave up.  The 
>recording that reminded me that my call was important also gave an email 
>address so I emailed my parts order.
>
>No acknowledgment received by June 10th so I called again.  After another 
>10 minutes on hold I finally found a real people to talk to.
>
>Part of the order had been shipped on the 6th and the rest of the order 
>will be shipped today.  It sure would be nice if Icom management was not 
>so secretive.
>
>But in the meantime, I spent 15 minutes listening to their stupid 
>recording that kept reminding me that "YOUR CALL IS IMPORTANT".
>
>It appears to me that Icom management no longer cares about existing 
>customers.  Fire a few more low paid people that do nothing but answer 
>customers telephone inquiries so they can give themselves another fat raise.
>
>To add insult to injury, I ordered a part for a Kenwood TS-940S on line 
>(from Pacific Coast Parts).  15 minutes later I received an 
>acknowledgement that the order had been shipped.  That's what I call service.
>
>Would you believe that I am not a happy Icom owner?
>
>de Paul, W8AEF
>
>------------------------------------------------------------------
>ZF2TA  FO8DX  FO0PLA  8Q7AA  XZ0A
>------------------------------------------------------------------
>
>--- StripMime Report -- processed MIME parts ---
>multipart/alternative
>   text/plain (text body -- kept)
>   text/html
>The reason this message is shown is because the post was in HTML
>or had an attachment.  Attachments are not allowed.  To learn how
>to post in Plain-Text go to: http://www.expita.com/nomime.html  ---
>----
>Your Moderator: Dick Flanagan W6OLD, icom-owner@mailman.qth.net
>Icom Users Net: Sundays, 1700Z, 14.315 MHz
>Icom FAQ: http://www.qsl.net/icom/