[Icom] Getting a reply from Icom by email

[Jim Esser]

Before retiring last year I was product manager for a company that builds 
equipment for the commercial telephone answering service industry.  Our 
equipment has the ability to retrieve a clients e-mail and allow the 
operator  to respond or to forward the message to an appropriate responder.

The fact is that most brick and mortar businesses devote very little 
resources to dealing with electronic communications, sad as that may 
be.  Probably a secretary or low level tech assigned to look at customer 
e-mails from time to time, with very little initiative or ability to act.

I have had similar experiences with e-mails to General Electric and 
others.  GE finally responded after weeks with a virtually useless and 
meaningless answer to my question.

Businesses are in the process of changing their business mindsets with 
respect to electronic communications from customers, but it'll take a while.

Jim, WD9FRF

At 07:53 2/23/03 -0600, you wrote:
>Has anybody on this list ever sent a email to Icom via their webpage?
>I had a question for them about a Icom radio and it just hit me overnight
>that I never got a reply back from them, its been at least 3 weeks now.
>
>Anybody ever tried the same thing and what was you're result.
>
>Thanks and 73,
>Brian
>
>KA5BKG
>
>
>----
>Your Moderator: Dick Flanagan W6OLD, icom-owner@mailman.qth.net
>Icom Users Net: Sundays, 1700Z, 14.315 MHz
>Icom FAQ: http://www.qsl.net/icom/




Jim Esser
WD9FRF