[Icom] (no subject)

[paul]

ok boys and girls..  it all boils down to this.....  ALL  companies make
mistakes  either in product production, or sales...   the way they FIX the
problem separates them from the competition...  5 years ago i bought a new
$1200 refrigerator from ge...  it crapped out with $500 worth of food in it
over a weekend when we were out of town..  ge delivered a new refer..  took
away the old one and cut us a check for $600 for the food that spoiled and
our time and trouble..  all with a smile on their face and no hassle...  i
will continue to buy their products..  customer service...  thats what its
all about !!! my friend had a pegasus for  a year and a half....   nothing
but trouble with it..  tentec gave him a full refund with no hassle 6 months
out of warranty ..  he is still  a tentec customer.. paul w8jn