[Icom] happy ending icom rig

Sat, 6 Apr 2002 20:58:41 -0500

hi paul,Your not the only one.People better get smart to texas towers.They
have a very bad attitude on the phone.Im speaking about all there sales
associates.God forbid you have a problem with something you bought from them
they want no part of it.This is a VERY BAD COMPANY TO PURCHASE  EXPENSIVE
EQUIPTMENT FROM.Your much safer going with burghardt,AES,HRO,R&L they honor
defective equiptment within 30 days.this is the way it should be.If you do
deal with texas towers make sure you pay through credit card.This way if it
is defective you got them by the ball's.They have to take it back.Bank's
dont play.

tony k2vi
----- Original Message -----
From: "paul" <[email protected]>
To: <[email protected]>
Sent: Saturday, April 06, 2002 8:05 PM
Subject: [Icom] happy ending icom rig

> you are all aware of the ic746pro i had that was 3 weeks old, and the main
> vfo mechanical assembly just plain fell off because someone at the factory
> forgot to tighten it before it left the factory.  the fine fellows at
texas
> towers felt my pain and said " go away...  not our problem"  found an
icom
> authorized avionics dealer  happy to help me in my home town..  next
> problem..  due to the extra  stress placed on the friction screw that
> increased or decreased drag on the vfo knob, the plastic face of the rig
> "stress cracked"  i was panicked..   a new 746pro with a cracked face...
> WOW was i upset...  called the AVIONICS DEALER ( as opposed to texas
towers)
> and the av dealer said (once again) "bring it in"  they took one look at
it
> and shipped it back to icom for me with their regular stuff NO CHARGE..
the
> result?  icom replaced the rig..  thanks to the great guys at icom...  the
> local avionics dealer in my town, and i can be found at dayton  in front
of
> the texas tower booth handing out  a paper detailing my experience with
the
> fine boys at texas towers.   as they say the truth stands on its own..  73
> paul
>
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