[Heathkit] Digital SB-303?

[Jeff Blaine AC0C]

Don,

This works for you - if you take advantage of it.

A negative feedback for these guys (which is anything other than 5-stars 
across the board) puts them at some sort of disadvantage within the ebay 
system.  I'm not sure what it is.  But the point is that the other than 5 
stars rating is more negative to the vendor than what I would have expected.

In the few instances I have been dissatisfied, I would withhold feedback. 
Instead, I would just send the guy a message saying this or that is my 
issue - nice and polite - and ask his advice on how to resolve it.

In every case, they have come back with a solution that was acceptable.  In 
some cases (a GPS I purchased) the guy sent me a replacement part for 
something that was a bit funky at a cost of about 1/3 the total I spent to 
buy the gadget in the first place.  I was shocked.  But it taught me a 
lesson - there is some reason you get all these "please oh please only 5 
stars" types of beg messages.

I'm not sure the packing complaint would work out if the product was not 
damaged.  But for everything I have encountered, the pretty-please-fix-it 
has worked every time.  Maybe I am just lucky???

73/jeff/ac0c

--------------------------------------------------
From: "Donald Spoon" <drspoon at sbcglobal.net>
Sent: Sunday, February 21, 2010 5:28 PM
To: "Heathkit" <heathkit at mailman.qth.net>
Subject: Re: [Heathkit] Digital SB-303?

> My wife's first purchase on EBay was a special pillow that arrived
> poorly packaged with some external damage to the box.  The product was
> OK, but she was incensed and wanted to provide appropriate "feedback" on
> the packaging.  She did, and the seller (one of those with LOTS of
> sales) immediately went on a Flame War against her!  He did a second
> "feedback" on her calling her temperamental, overly picky, and advised
> other sellers NOT to do any business with her!  It was intimidating at
> first, but she had made other purchases by the time all this happened
> and got good feedback from them, so it didn't cause any problems that
> she could see.
>
> The point here is that the "Big Sellers" know how to intimidate people
> into giving them good marks.  I would suspect that this seller is
> probably a master of  it!  That can explain the high "positive" reports
> in the face of well-known shoddy salesmanship.
>
> -Don Spoon-
> K0APK
>
>
> Chris Kepus wrote:
>> John and all,
>>
>> After more than a dozen years of buying and selling on eBay, I remained 
>> as
>> dumbfounded as anyone about Martyn's success.  Like many others in the 
>> ham
>> community, I have heard many 1st hand stories about Martyn's infamous
>> selling tactics and the buyer disappointment and anger that comes with
>> receiving something that is quite different than what was in the picture 
>> or
>> description.
>>
>> Having said that, and *assuming* the stories are true (feeling some
>> uneasiness using the "A" word), how does a seller who operates like that
>> amass a 99.6% positive feedback on 14,823 feedbacks!!??  What does that 
>> say
>> about buyers? Does everyone who buys from him have such low expectations
>> that just getting the item is good enough to leave positive feedback?
>>
>> I have never bought anything from him, mostly because of the 
>> aforementioned
>> stories, so I am out on a limb saying anything without personal 
>> experience
>> one way or the other.
>>
>> In regard to the "Digital SB-303", the unit sold for $310, a sum well 
>> north
>> of other SB-303's (granted the other's didn't have the rare, rumored to 
>> be
>> factory installed, digital readout).
>>
>> Since it was a private auction, we may never know who may have bought 
>> this.
>> It would be interesting to hear from the buyer about that which is found
>> under the cover.
>>
>> 73,
>> Chris
>> W7JPG
>>
>
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